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brianwest
brianwest
March 3, 2022
Question

Truist

  • March 3, 2022
  • 1 reply
  • 1 view

After the transition from SunTrust to Truist, I cannot import my bank feed.  I have the same error with two different companies in QB Desktop Pro 2022 and two different accounts at Truist:

 

"We can't read the file your financial institution sent.  Error Code: OL-222"

 

I tried creating new accounts to receive the feed, that did not work.  I also tried manually importing the file.  

 

Please help.

1 reply

G
Giovann_GModerator
Moderator
March 3, 2022

This isn't the experience we want you to have, brianwest.

 

The error OL-222 indicates that QuickBooks received an invalid response from the financial institution's server. This is sometimes caused by one or more characters in the bank file that aren't compliant with the Open Financial Exchange (OFX) standard for exchanging financial data with QuickBooks.

 

Before we start the troubleshooting procedure, please ensure to backup your company file and update your QuickBooks Desktop to the latest release . This guarantees you have the most recent features and fixes.

 

To fix this, let's open and check if the .qbo file has invalid characters like &amp. I'll show you how.

 

  1. Right-click the .qbo file and select Edit.
  2. Select any text editor app to open the file.
  3. Find and remove &amp from the text as it is an invalid character.
  4. Save the file again.

 

You can also use Excel to edit the .qbo file and look for a QBO to CSV converter. Make sure to save the file as a .qbo file once you've finished editing it.

 

Check out this article for the additional steps to take in fixing the error: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.

 

In addition, you can start matching your bank transactions once you've successfully downloaded them.

 

Let me know if you need further assistance with bank feeds. I'll be around to help you.

brianwest
brianwestAuthor
March 3, 2022

Thanks for your reply.

I tried removing &AMP, found on these two lines:
<ORG>BB&amp;T
<FID>BB&amp;T

 

I tried replacing with BB;T, BBT, BB&T, TRUIST.  All received the same error.  

 

I also tried leaving it blank:

<ORG>
<FID>

There was no response with the blank fields.  No error, nothing.

 

I updated QB and restarted QB and the computer.

 

Thanks again,

 

JasroV
JasroV
Level 8
March 3, 2022

I appreciate you for sharing an update and the steps you've performed in fixing the issue, Brian.

 

Allow me to chime in and provide additional steps in getting around this error and importing your bank transactions. 

 

I recommend importing your bank transactions through a test company file. This way, we can see if the problem is with your bank or the file type. I'll show you how.

 

  1. Create a QuickBooks Desktop (QBDT) test company file.
  2. Find your downloaded bank transactions (.qbo file).
  3. Import your transactions to QuickBooks.

 

If the issue persists, I suggest contacting your bank and verify of any changes made on their end. If you're able to import your files, I recommend proceeding to Step 4 in the article for the next step: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.

 

Once you're all set, you can utilize these links in ensuring your transactions and accounts are well accounted for: 

 

 

If you need further assistance uploading your transactions in QBDT, you can always tag me in your reply. I’ll be here ready to help you any time. Keep safe!

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