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brianwest
Level 2

Truist

After the transition from SunTrust to Truist, I cannot import my bank feed.  I have the same error with two different companies in QB Desktop Pro 2022 and two different accounts at Truist:

 

"We can't read the file your financial institution sent.  Error Code: OL-222"

 

I tried creating new accounts to receive the feed, that did not work.  I also tried manually importing the file.  

 

Please help.

7 Comments 7
Giovann_G
Moderator

Truist

This isn't the experience we want you to have, brianwest.

 

The error OL-222 indicates that QuickBooks received an invalid response from the financial institution's server. This is sometimes caused by one or more characters in the bank file that aren't compliant with the Open Financial Exchange (OFX) standard for exchanging financial data with QuickBooks.

 

Before we start the troubleshooting procedure, please ensure to backup your company file and update your QuickBooks Desktop to the latest release . This guarantees you have the most recent features and fixes.

 

To fix this, let's open and check if the .qbo file has invalid characters like &amp. I'll show you how.

 

  1. Right-click the .qbo file and select Edit.
  2. Select any text editor app to open the file.
  3. Find and remove &amp from the text as it is an invalid character.
  4. Save the file again.

 

You can also use Excel to edit the .qbo file and look for a QBO to CSV converter. Make sure to save the file as a .qbo file once you've finished editing it.

 

Check out this article for the additional steps to take in fixing the error: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.

 

In addition, you can start matching your bank transactions once you've successfully downloaded them.

 

Let me know if you need further assistance with bank feeds. I'll be around to help you.

brianwest
Level 2

Truist

Thanks for your reply.

I tried removing &AMP, found on these two lines:
<ORG>BB&amp;T
<FID>BB&amp;T

 

I tried replacing with BB;T, BBT, BB&T, TRUIST.  All received the same error.  

 

I also tried leaving it blank:

<ORG>
<FID>

There was no response with the blank fields.  No error, nothing.

 

I updated QB and restarted QB and the computer.

 

Thanks again,

 

JasroV
QuickBooks Team

Truist

I appreciate you for sharing an update and the steps you've performed in fixing the issue, Brian.

 

Allow me to chime in and provide additional steps in getting around this error and importing your bank transactions. 

 

I recommend importing your bank transactions through a test company file. This way, we can see if the problem is with your bank or the file type. I'll show you how.

 

  1. Create a QuickBooks Desktop (QBDT) test company file.
  2. Find your downloaded bank transactions (.qbo file).
  3. Import your transactions to QuickBooks.

 

If the issue persists, I suggest contacting your bank and verify of any changes made on their end. If you're able to import your files, I recommend proceeding to Step 4 in the article for the next step: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.

 

Once you're all set, you can utilize these links in ensuring your transactions and accounts are well accounted for: 

 

 

If you need further assistance uploading your transactions in QBDT, you can always tag me in your reply. I’ll be here ready to help you any time. Keep safe!

brianwest
Level 2

Truist

I just want Intuit to be aware---  Since the transition from SunTrust to Truist, bank downloads do not import into Quickbooks Desktop.

 

Thank you.

New Beginnings Ministry
Level 1

Truist

Were you ever able to resolve this issue with the bank feed from Truist? Just wondering as I had the same problem and even switched from desktop to online QB to see if that would work but, it did not. It's been a few months and I'm hoping I will be able to use my bank feed.

 

Thanks

 

KlentB
Moderator

Truist

Thanks for reaching out to us, New Beginnings Ministry.
 

I'll make sure that your Truist transactions will be downloaded so you can get back to work.


There are banking errors that can block QuickBooks Online from downloading your latest transactions. If you've encountered one, follow the procedures in the Step 4 section of this article to be guided in fixing it: What to do if you get a bank error or can't download transactions.

 

In the meantime, you can manually update your bank connection to refresh it. Just follow the steps below:

 

  1. Go to the Transactions or Banking menu.
  2. Select the Banking tab, then choose the appropriate bank account.
  3. Click Update, then enter your Multi-Factor Authentication (MFA) code if asked.
  4. Click Continue update.

You can also try accessing your QBO account in a private window to further isolate the issue. There are times that stored cache and cookies in the browser cause sync issues and delays in the program. There are the shortcut keys:

 

  • Mozilla Firefox: Ctrl + Shift + P
  • Google Chrome and Microsoft Edge: Ctrl + Shift + N
  • Safari: Command + Option + P

Once logged in, go back to the Banking menu and then update the connection again. If the transactions are now downloaded, you'll have to return to your main browser and clear the cache to get rid of the junk files. Switching to other supported browsers can also help fix the problem.

 

However, if the same thing happens, I'd recommend contacting our Technical Support Team so we can investigate this issue. Lastly, here's an article that will guide you in reviewing the downloaded bank transactions: Categorize and match online bank transactions in QuickBooks Online.

 

Let me know if you have any other banking concerns or questions about handling bank transactions. I'll gladly help. 

pacmanagement
Level 1

Truist

I realize this is well over a year since you posted the question... however, I was just having the same issue with QuickBooks Online when Truist bought out BB&T. What we were told when we contacted the bank (Intuit had already indicated it was not a problem on their end) was since the merge Truist now charges ($15/mo) for the automated connection to QBO (bank feed). You can add manually without a fee.... I'm researching options atm

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