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carol-armalassal
Level 1

Trying to upload my QBW file to QBO(ONLINE). Updated to QB 2022 Enterprise trial. Verified, repaired, consolidated. Use commands, start upload. The upload never completes

The upload process runs for 10 hours and NEVER completes or shows progress. Just stays on "Retrieving your transactions"
5 Comments 5
Fiat Lux - ASIA
Level 15

Trying to upload my QBW file to QBO(ONLINE). Updated to QB 2022 Enterprise trial. Verified, repaired, consolidated. Use commands, start upload. The upload never completes

Try opening you file on QBD 2021 and migrate to QBO.

Mich_S
QuickBooks Team

Trying to upload my QBW file to QBO(ONLINE). Updated to QB 2022 Enterprise trial. Verified, repaired, consolidated. Use commands, start upload. The upload never completes

We appreciate your efforts in trying to upload data to QuickBooks, @carol-armalassal.

 

Since you're still getting the same problem over again, let me route you to the right person who can assist you directly about it.

 

I suggest contacting our Customer Support team. They'll be able to look into this further and give you the finest answer to your concerns.

 

Here's how to contact support:

 

  1. Access QuickBooks.
  2. Click on Help, then choose QuickBooks Desktop Help.
  3. Hit Contact Us.
  4. Enter a brief description of your issue, then hit Let's talk, and then select a way to connect.

 

Please note also their support hours to make sure they're available for assistance.

 

Just hit the Reply button if you need extra help with this or QuickBooks. We're always here to back you up. Take the best care!

 

carol-armalassal
Level 1

Trying to upload my QBW file to QBO(ONLINE). Updated to QB 2022 Enterprise trial. Verified, repaired, consolidated. Use commands, start upload. The upload never completes

I started staging this. 2021 on another PC. Though my QBW file is/was already updated to 2022. I cannot open a 2022 QBW with QB21?!

carol-armalassal
Level 1

Trying to upload my QBW file to QBO(ONLINE). Updated to QB 2022 Enterprise trial. Verified, repaired, consolidated. Use commands, start upload. The upload never completes

I cannot open a QBW 2022 file in QB21?! I'm attempting this...

 

Any suggestions?

Fiat Lux - ASIA
Level 15

Trying to upload my QBW file to QBO(ONLINE). Updated to QB 2022 Enterprise trial. Verified, repaired, consolidated. Use commands, start upload. The upload never completes

You can find the backup file when you upgrade your file(s) to QBD 2022. Find the folder of the QBD year version you used before.

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