I recognize how the bank feed issue has affected your business tasks, Howland. Let me discuss some information on how to handle this.
Given that you've performed the initial troubleshooting, we need to verify if there's any error code when you download transactions from your bank.
In addition, to address your concern further, I recommend contacting our Customer Support Team for additional assistance with the next troubleshooting procedure.
To contact our Customer Support Team, please follow these steps:
- Open QuickBooks.
- Go to Help, then click QuickBooks Desktop Help/Contact Us.
- Select Contact Us.
- Give a brief description of your issue, then click Continue.
- Sign in to your Intuit account, click Continue, and then Continue with my account.
- If you don't already have an account, select Create a new account.
- We'll email you a single-use code. Enter your code and click Continue.
- If you have more than one account, select the account you want to use and then Continue.
- Choose to chat with us or Have us call you.
The support hours for Plus, Premier Plus, and Desktop for Mac are Monday to Friday, 6 AM to 6 PM, and Saturdays 6 AM to 3 PM, while for Enterprise, support is available anytime, any day. Please refer to the outlined article, which includes the direct phone number for QuickBooks Desktop support.
In the meantime, you may refer to this article to manually download and import your bank transactions in QuickBooks: Download bank transactions in QuickBooks Desktop for Mac.
Please tag my name in your reply on the Community forum for further inquiries about bank feeds-related concerns in QuickBooks Desktop for Mac. I'm more than willing to assist you further. Have a pleasant day!
