I understand how inconvenient it can be when you're unable to link your bank to QBO, HelenaK.
We have a new investigation into this matter. Please be assured that our engineers are actively working to resolve the issue as quickly as possible. To receive updates and be included in the list of affected users, I suggest contacting our Customer Care Support. They will promptly provide you with the latest information via email as soon as it becomes available.
Here's how:
- Go to the Help menu at the upper right.
- Click the Search tab.
- Tap Contact Us at the bottom part.
- Enter your concern in the What can we help you with? box.
- Click Continue.
- Select Chat with us or Have us call you.
At the moment, you can manually upload your bank transactions to your QuickBooks account. To do this, you can visit your bank's website and follow their instructions on downloading them to QBO. Currently, we support the following file formats for uploading:
- Comma-separated values (CSV)
- QuickBooks Online (QBO)
- Quicken (QFX)
Here's how to upload the file:
- Navigate the Banking menu and select Banking.
- Click the dropdown arrow beside the Link account. Then, select Upload from file
- Choose Drag and drop or select files and select the file you downloaded from your bank. Then select Continue.
- In the QuickBooks account dropdown, select the account and click Continue.
- Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks. Then select Continue.
- Pick the transactions you would like to import. Then select Continue.
- Click Yes, then Done.
After successfully uploading the transactions, you can match and categorize them accordingly.
Once you have finished categorizing, you can proceed with the reconciliation process to guarantee accuracy and detect any discrepancies or errors in the financial records.
We apologize for any inconvenience this may have caused and appreciate your patience while we work towards a solution.
