When I go to the Banking screen in Quick books online there is the following error:
The Community has you covered, @ejoanna.
Based on the troubleshooting you've done so far, I'd recommend performing a full disconnect and reconnect on the Bank Feed to resolve the unexpected error. I'll guide you through every step of the process below:
Disconnect the bank feed
These steps are also available in our guide on disconnecting bank accounts here. I'm including a brief video depicting this process below:
Reconnect the bank feed
The steps for creating this connection in QBO are also available from the link here. This will force QuickBooks to create a fresh connection with your bank that should resolve the error. If the issues persists, let me know here so I can explore alternative options for updating your books. Thanks for bringing this to the Community, I look forward to hearing from you.
Thanks for the clarification, @ejoanna.
This sort of behavior is often the result of browser hang-ups that your initial cache clearing should have resolved. I recommend accessing QuickBooks Online in a Private browsing window to ensure there are no outdated files leading to the errors.
I'll provide the keyboard shortcuts below that will help you accomplish this in all supported browsers:
These private windows load all pages by downloading a fresh copy of everything you see on the screen, which may help resolve the broken Banking section. If the issue persists, there's an alternative method for disconnecting the account that will help get things rolling again. Follow the steps below to get started:
Disconnect a bank feed from the Chart of Accounts
The video below gives a quick example of this process:
Once the feed is disconnected, the Banking section will stop trying to load the errant connection and allow you to reconnect. Please know I'm always available here for all of your QuickBooks needs, I'm determined to get this fixed for you. Thanks again, wishing you a safe and relaxing weekend ahead.
It is not browser hangups. I have tried this on multiple computers, multiple browsers, and multiple networks. All of these result in the same thing.
Disconnecting the bank feed does not make sense as there are MULTIPLE bank and credit card feeds that are all missing transactions in the quickbooks feed. How possibly could ALL OF THEM be missing.
I went through this with your reps every single time I called you many times. It's not solving the situation. This is going on since AUGUST.
You have a problem with your software and I can see other users have had it too. It needs to be fixed on your side but Intuit is not doing anything in my case.
We got escalated in September and the problem wasn't fixed. We got an investigation set up 3 weeks ago (number 19934) and nothing has been done since. I have 4 retail stores to run and I can't run my business without access to my books for 3 months. I need your urgent help to fix your software for my account.
It looks like this was the same issue (https://quickbooks.intuit.com/community/Banking/Banking-Screen-is-not-Displaying-Downloaded-Transact...) as the screens look the same as mine. Why can't I have mine fixed like these users? It also looks like there is another person recently with the same issue.
I called again today and after 50 minutes on the phone I was told "they are working on it" and they can't provide me the date when they would fix it. It started in AUGUST and it's almost the end of NOVEMBER.
Obviously I am one of their thousand of customers so they don't care. I'm being held hostage and can't finish my books for August, September and October. II have 4 retails stores and thousands of transactions to process.
It's not an issue with banks accounts. I can't see any bank accounts (5 of them) nor I can add a new one.