We cannot download data to excel file for working, please help to repair asap, thanks

We're already aware of this issue in QBO, accounts.iff.

Some users have shared a workaround that has worked for them. You can give it a try to see if it'll let you export the data to Excel.

Here's how:

1. Open the report you want to export.
2. Click the Save Customization button in the upper right-hand corner, and then click Save.
3. Click Reports again on the left navigation bar.
4. Select Custom Reports.
5. Find the report you saved, and then click the drop-down arrow below the Action column.
6. Select Export As Excel.

If you get the same result, I'd recommend giving us a call so we can add you to the list of affected users. When a solution is available, we'll send you an email notification.

To get our contact number:

1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
2. Select QuickBooks Online.
3. Click the Running your business in QuickBooks topic.
4. Click the Reports sub-topic.
5. Scroll down and click the Get Phone Number button.

Thank you for your patience on this. If you have any other concerns about QuickBooks, please let me know.