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Level 1

We cannot download data to excel file for working, please help to repair asap, thanks

 
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QuickBooks Team

We cannot download data to excel file for working, please help to repair asap, thanks

We're already aware of this issue in QBO, accounts.iff.

 

Some users have shared a workaround that has worked for them. You can give it a try to see if it'll let you export the data to Excel.

 

Here's how:

  1. Open the report you want to export.
  2. Click the Save Customization button in the upper right-hand corner, and then click Save.
  3. Click Reports again on the left navigation bar.
  4. Select Custom Reports.
  5. Find the report you saved, and then click the drop-down arrow below the Action column.
  6. Select Export As Excel.

If you get the same result, I'd recommend giving us a call so we can add you to the list of affected users. When a solution is available, we'll send you an email notification.

 

To get our contact number:

  1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Online.
  3. Click the Running your business in QuickBooks topic.
  4. Click the Reports sub-topic.
  5. Scroll down and click the Get Phone Number button.

Thank you for your patience on this. If you have any other concerns about QuickBooks, please let me know.

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