I understand that you've encountered an error while trying to deposit checks in QuickBooks Online (QBO), Janet. Let's work together to resolve this issue so you can continue processing your checks smoothly.
First, could you please specify whether you are using the QuickBooks mobile app or depositing directly within your QBO account? Additionally, knowing how long you've been experiencing this error and any other relevant details will help us troubleshoot more effectively.
If you're depositing checks via a web browser, let's begin with some basic troubleshooting steps. A useful initial step is to open your QBO account in a private browsing window, which doesn’t store cached data that might be causing the issue.
Here are the shortcuts for private browsing mode on different browsers:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Control + Option + P
If a private browsing window resolves the issue, you can proceed with the check deposit there. If the deposit is successful, clear your regular browser's cache to refresh the site's preferences. Additionally, exploring other supported browsers may also improve your experience.
For future reference and convenience, you may want to explore using mobile check deposits with QuickBooks Checking. Here's a helpful resource: Use mobile check deposit with QuickBooks Checking.
Should you need more assistance with your check deposits or have any additional concerns, feel free to leave a comment below. I'm here to help ensure your experience with QuickBooks is as smooth and efficient as possible.
