What does "Under Review" for Bank Account connection mean

Hi there, jasura.

I would love to assist you in achieving your goal. However, could you please provide me with more details regarding your concern about the Under Review you've mentioned? Did you process, Payroll, Bill Payments, or Merchant Services? It would be helpful if you could attach a screenshot to help me better understand the issue and provide you with an accurate resolution.

I'll wait for your reply, or if you have any other questions, please let us know. We're always here to help. Have a great day.

Additional Details - see below and attached screenshot

1. On 7/8/24 I signed-up for paying vendor via ACH.   

2. I have not received test deposits and withdrawals

3.  The attached account "under review" message is received when I try to pay the vendor.     

3.  If there's an issue, it would be nice if QBO could advise what the problem is we so can get to the solution.   We have bills to pay and QBO has already charged our credit card for this add-on service. 

I am here to provide clarity regarding the "under review" message you received while attempting to pay the vendor, @jasura.

When adding a bank account for vendor payments, please note that the verification process may take up to two business days. During this period, two small deposits will be made into your bank account. If your account status is listed as 'under review,' it means that QBO is currently reviewing your bank account to determine its eligibility to process bill payments.

In the event that you do not receive the test deposits after two business days, we recommend contacting our support team. Our representative can assist you in reinitiating the verification process to allow for timely paying of bill. 

Additionally, we'll share these articles to help manage your bill transactions:

• Enter and manage bills and bill payments in QuickBooks Online
• Show all items on the Bill Payment voucher in QuickBooks Online
• Run report with vendor totals
• Learn about QuickBooks Bill Pay for QuickBooks Online

If you have further questions about handling your bank accounts in paying the vendor, you are free to comment below, and we'll be right here to help you.

I understand it takes 2 business days.  It's been 5 business days and status is "Under Review".   

Who can I contact to find out what the problem is so we can get it resolved and move on to paying our bills.    Please provide me with information to get to the solution of this problem. 

Thank you

Thanks for reaching out to the Community, Jasura.

Please know this isn't the kind of experience we'd like you to have here in QuickBooks. Let me guide you to the appropriate support group to address this matter promptly.

If the bank account is still under review notification after 2 business days, I recommend contacting our QuickBooks Online (QBO) Care Team so they can conduct further investigation. Rest assured, they possess the necessary tools to check your account information and conduct a thorough investigation into this matter.

Here's how to get the support details:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Click either tab to get started: Assistant or Talk to Human.
4. Search Contact Us, then Start a chat with a support expert.

Please ensure to review our support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

I've added the following resources to learn more about the Bill pay process and managing bills and bill payments:

• Learn about QuickBooks Bill Pay.
• Enter and manage bills and bill payments in QuickBooks Online.

We are here to assist you with any questions about managing payments. Your concerns are important to us, and keep this thread open for further assistance. Have a great day!

Was expecting payment to our account but never received.  Researched in QuickBooks and was notified the payment is under review.  I have not received any emails with the details and need to know what to do to get these funds released by QuickBooks

This payment needs review. Check your email for more details.

QuickBooks reviews payments because some details related to that payment require further review, Lorenzo. 

We check accounts for unexpected transactions to help protect both you and your customers. When a transaction is under review, you'll get an email with details. In some cases, we may request additional information to complete our review. The payment will stay in review status during this period and is expected to be finalized within 1-2 business days.

Since you haven't received an email, I suggest checking your spam or junk folders. If the email is not there, you can proceed to Step 2 of this article: Can't receive email from QuickBooks Payments.

Additionally, you can view and download your processing statements in the Merchant Service Center to easily access and manage your financial information.

We're dedicated to providing a more seamless payment processing experience. I'm just around in the Community if you need further help managing your payments.