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Join nowHi there, susanatownsend57.
I'd like to add some information regarding the processing fee for customers' payments in QuickBooks Online (QBO).
When accepting electronic customer payments for online invoices, QuickBooks Payments or Merchant Service charges a fee each time you process a transaction. The cost will depend on how the payment is processed.
Here's the updated processing fee per transaction:
I've included this article to give you more information about processing payments in QBO: What are the fees for QuickBooks Payments?
Please know that you're always welcome to swing by if you still have questions or concerns with the processing fee. I'm always here for you. Take care and have a good one.
Many merchant accounts are now charging these fees directly to the paying customer. Is there a way we can set this up so I don't have to pay for these fees if the customer decides to pay with a credit card?
Hi there, Haydee. Let me provide a way on how you can add credit card charges to your customer.
To include credit card processing fees in your invoice, you can add a service item manually during invoice creation. Knowing the exact fee amount is essential to have it in your invoices accurately. This will help you stay informed about the charges and enable you to pass them on to your customers.
Here's how to create a service item:
After receiving payment for an invoice, recording the payment to track and balance your accounts is necessary.
You can always reach out to me with any questions or concerns you may have regarding the processing fee. I'll be happy to assist you. Take care and have a great day!
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