When making a Deposit into a checking account the Income Accounts do not show in the drop down box

I'll help you fix this, hpellarin-wegmas.

You can try opening your QuickBooks account using an incognito or private window. It could be that the stored cache and cookies in the browser are the root cause of this strange behavior. Here are the shortcut keys:

• Ctrl + Shift + N for Google Chrome
• Ctrl + Shift + P for Firefox & Microsoft Edge
• Command + Shift + N for Safari

Once you're in, enter a bank deposit again. If you're now able to select an income account, go back to your regular browser and then clear its cache to enhance your browsing experience. You can also switch to other supported browsers as an alternative.

I'm also adding this article to learn how to connect a bank deposit to an invoice in QBO: How to link a bank deposit to an invoice.

Feel welcome to reach out to me again with any concerns you may have. I'll always have your back.

Hi hpellarin-wegmas,

Hope you’re doing great. I wanted to see how everything is going about the issue you've encountered. We're you able to select the income account? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!