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tambrosia
Level 3

When should we expect a fix for federal estimates? Almost 2 months and no support fix. Two case numbers, no longer active: [case number removed] [case number removed] What am I paying for?

 
2 Comments 2
Angelyn_T
Moderator

When should we expect a fix for federal estimates? Almost 2 months and no support fix. Two case numbers, no longer active: [case number removed] [case number removed] What am I paying for?

Hi, tambrosia. I understand that this can be a challenging experience for you while working with your federal estimates. Let me share details about this issue.

 

First, thank you for sharing the case numbers you had with our live support. Our moderators removed them from your post for privacy reasons. As I've checked, these cases are linked to the ongoing investigation. I want you to know that our engineers are now working together to fix the issue as quickly as possible.

 

I can see that the previous agent who handled your case had added you to the list of affected users in this investigation INV-79631. Rest assured you'll receive an email notification with the latest updates.

 

On the other hand, you can skim through these links for more tips while handling your taxes in QBSE:

 

 

I sincerely appreciate your understanding in this matter. Please feel free to reach out to me with any questions you may have by leaving a comment below. I'm always here to help. Have a good one!

tambrosia
Level 3

When should we expect a fix for federal estimates? Almost 2 months and no support fix. Two case numbers, no longer active: [case number removed] [case number removed] What am I paying for?

I have a small development team building decentralized applications and they are not 1/100th funded the way Intuit is. 

 

How does this continue for months without a fix? How is that legitimate, while you continue to charge us monthly for a service that doesn't operate? 

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