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paul-lanham
Level 1

Where has all my data gone? My name is displayed, all my data has gone from the mobile app

Where has all my data gone? My name is displayed, all my data has gone from the mobile app

 

There is no data in my app

1 Comment 1
raymund_A
QuickBooks Team

Where has all my data gone? My name is displayed, all my data has gone from the mobile app

We can recover your data by following some troubleshooting steps. Let me help you with the steps below.
 
Make sure you’re signed into the correct QBO account using the correct credentials, many users have multiple QBO subscriptions or accounts, and being logged into the wrong account can hide your data.
 
If you have multiple companies within your QBO account, ensure that you’re viewing the correct company.
 
Log out of the app and log back in using your credentials, this can often re-sync your account and restore missing data.
 
If you have other queries and concerns, the Community Team is always here to assist you.
 
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