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andy-jt53-gmail-
Level 2

while reconciling on QBmac desktop many transactions only show on bank statement but not reconcile screen!

Hello,  So I have only been in business since 1986 and have used Quicken and QB for more than 20 years! BUt last month while reconciling, about 6 transactions that had not cleared the previous month.  Were processed in the next month and do not show up on  the reconciling screen. I check the dates and they are correct.  I thought OK lets call support. The tech  made me sign up for support and pay $ then proceeded to tell me to  show him what I was talking about on my screen.  I would have had to start reconciling all over to show him.  Now I go to reconcile this month and the same thing 8-15 transaction on my bak statement in the date range of reconciliation, and the only way to check them off is to go back to the check register!  SO this is not a know issue, and I had to pay him to tell me what QB problem was?????   Hello? Anyone have this issue?  QB SUPPORT?????? 

3 Comments 3
Rasa-LilaM
QuickBooks Team

while reconciling on QBmac desktop many transactions only show on bank statement but not reconcile screen!

Hello there, andy-jt53-gmail-.


I know how important it is for your business to have a complete record of transactions. This allows you to reconcile them easily in QuickBooks Desktop (QB) for Mac.


Since you continue to get the same result after contacting our support team, let’s run the Verify and Rebuild Data Utilities. The former is used to identify common problems in a company file. While latter will resolve data corruption issues found by the Verify Data tool.


I’m here to help and guide you through the process. Follow the steps below to lodge the Verify Data tool.

 

  1. In your company , navigate to the File menu to choose Utilities and Verify Data.
  2. Next, press the OK menu to close all windows.
  3. If you see the following message, “Your data has failed the integrity check” you need to rebuild your file.


Here’s how:

 

  1. Head to the File menu at the top to choose Utilities and Rebuild Data.
  2. Click OK to close all windows.
  3. Next, save a copy of the company file to prevent accidental loss and press the OK button to confirm.  
  4. When the backup is finished, select Show in Finder to locate the backup or tap the OK button if you’re done.
  5. Press OK after rebuilding the file.


For more insights into this process, check the following article: Verify and rebuild data in QuickBooks Desktop for Mac. It contains solutions on how to resolve errors using transaction records and numbers.


Also, this link contains topics about banking and other related activities such as reconciling an account, making deposits, and categorizing downloaded data, to name a few.


Reach out to me again if you have additional questions on how to reconcile your account. I’ll get back to answer them for you. Have a good one.

andy-jt53-gmail-
Level 2

while reconciling on QBmac desktop many transactions only show on bank statement but not reconcile screen!

Thank you for this detailed instructions, as to how to fix this issue!   I  followed all instructions,

and will see if this fixed the issue, once  a get another bank statement to reconcile.   

Cheers,

Andy in VT

www.vermontvacation-rentals.com

TirzahC
QuickBooks Team

while reconciling on QBmac desktop many transactions only show on bank statement but not reconcile screen!

Hello there, andy-jt53-gmail-.

 

Thank you for following the steps provided by my colleagues above to help fix the issue.

 

I've included this link contains topics about banking and other related activities such as reconciling an account, making deposits, and categorizing downloaded data, to name a few.


If you have other questions, don't hesitate to add a reply below. I'm always here to help. Stay safe. 

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