I'm here to help but I need more details from you regarding the balance forward amounts.
Are you creating a customer statement regarding their current balance and such? Or are you running a report about your customer balances?
I'd appreciate more details about this issue so I can lay down the steps to help you out.
Looking forward to your reply.
I am looking at the P & L and it put all my balance forward balances for customers amounts owed in their entry into QBO into the late charges account. What steps do I need to get those balances into where? A/R or what account do those go into. If I go to the customer record and try to change the account it zero's out the amount.
Thanks for getting back in the Community, @debsforest-yahoo.
I want to help you, but I need more details to discern your concern better. Can you add a screenshot? Also, did you use any third-party applications?
I've attached this video tutorial for depth insights about profit and loss: Understanding Profit & Loss Statement.
Hit the Reply button below when you have those details ready for me. We’ll be here to help. Always take care!