Why can I no longer type an account name or number into the Account field on bank deposits?

Welcome to the Community, @nb76. Let me share some information about tracking deposits in QuickBooks Online (QBO).

QuickBooks allows you to type in the account number and name when selecting an account from the Account field or dropdown.

As you mentioned, the number of your accounts no longer exists when going through your Chart of Accounts. It's the reason why you can't see the revenue account when typing in the number. At this time, you can modify your revenue account and ensure to add the number from there.

1. Locate the account from the Chart of Accounts.
2. Click on Edit under Action.
3. Enter the number from the Account Number field.
4. Hit Save.

Once your account is in place, you're now ready to record and make your deposits.

If you have online banking entries, you can check out this article as your guide in reviewing your transactions: Categorize and match online bank transactions in QuickBooks Online.

Let me know if you have other questions about your accounts or deposits. I'm always here to help. Have a good one! 

This is not helpful. When I do that, the account name is already in the form because the account has had a number all along. There is nothing to change. I seriously cannot understand why there would be a change that just creates a ton more work. 

I'll ensure you can type an account name/number into the Account field, nb76.

The QuickBooks' unusual behavior, like being unable to type an account name or number into the Account field is sometimes caused by an outdated cache in your browser.

You can use a private or incognito window to verify it from there. Please use these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

If you can successfully type an account number or name, I suggest you clear the cache of your main browser. This can start the system fresh. Also, ensure you're using a supported browser. 

You can also check out these articles to keep your chart of accounts organized:

• Create sub-accounts in your chart of accounts.
• Make an account inactive on your chart of accounts in QBO.

 Keep in touch if there's anything else you need help with in the future. I'm always around to provide further assistance. 

I'm having this same issue but with the desktop mac version of Quickbooks. Is there a way to fix this issue? Thank you!

Hi there, TF08.

I'm here to make sure you'll be able to type an account name/number into the Account field in QuickBooks for Mac. 

A part of your QuickBooks data may have been damaged. This causes the program not to type an account name or number into the Account field.  I'd recommend running the Verify and Rebuild Data utility. The tool scan data issues within the company file and self-resolves them. Beforehand, make sure QuickBooks is up-to-date.

Follow the steps below on how to verify data:

1. Go to the File menu.
2. Choose Utilities from the drop-down option.
3. Select Verify Data.
4. Click Ok to continue.

Next, here's how to rebuild data:

1. Go to the File tab at the top.
2. Select Utilities from the drop-down option.
3. Choose Rebuild Data.
4. Click Ok on Rebuild has completed.

I've added these articles that can help you in downloading, modifying, and categorizing your bank deposit transactions:

• Download bank transactions in QuickBooks Desktop for Mac
• Add and match transactions in QuickBooks Desktop for Mac

Please keep us posted if you have other questions about your accounts or deposits in QuickBooks. We're always here to lend a hand.