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am391275
Level 1

Why can't I Connect to Fidelity?

I got an Error 103 code, I was formerly with International City Bank but it just recently got bought out by United Fidelity. Would this be the same thing, I can no longer connect

Kurt_M
QuickBooks Team

Why can't I Connect to Fidelity?

We appreciate you joining the thread, @am391275. We'll provide details to help you connect your bank account inside QuickBooks Online (QBO).

 

Before anything else, please be aware that Error 103 occurs when you enter incorrect credentials while linking an account. We'll write down the steps to help you get through this:

 

  1. Open a new window in your web browser and go directly to your bank’s website. Make a note of your bank's website for later.
  2. Sign in with the user ID and password you have. A reminder, If you have separate accounts with the bank (such as a business account and a personal account), sign in to the account you want to fix in QuickBooks.
  3. If you sign in successfully, then you know the user ID and password are correct. If you get a sign-in error, follow your bank’s instructions to get your user ID, reset your password, or both.

 

For more information, please see this page: Fix bank error 103 in QuickBooks Online and QuickBooks Self-Employed.

 

In addition, we're adding these articles to help you manage bank transactions and reconcile an account inside QBO:

 

 

The Community space is open 24/7 if you need further assistance connecting a bank account or handling bank transactions inside QuickBooks. Feel free to comment below so we can respond as soon as possible. Keep safe.

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