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It's good to hear from you today, trimountainllc.
You can find and record new deposits from the + New menu. See the screenshot below.
However, if you can't see this option, you can press the F5 key on your keyboard to refresh the page. If you're still getting the same result, we can do some of the basic troubleshooting steps. You can use these shortcut keys depending on the browser you're using:
- Google Chrome: Press CTRL + Shift + N.
- Safari: Press Command + Shift + N.
- Mozilla Firefox: Press CTRL + Shift + P.
Once signed in, access the Bank deposit option and record a transaction from there. If it rectifies the issue, go back to your main portal and clear its cache to remove the browser's history or you can press CTRL+Shift and Delete key on your keyboard altogether. You may also try accessing your account using another supported browser.
For your deposit reference check out this article: How to Record Bank Deposits in QuickBooks Online. This will provide you in-depth insights about where QuickBooks deposits your payments as well as how to record bank fees.
Keep me posted if you have any other questions about QuickBooks. I'm always up to keep helping. Have a nice day!
