I completely see where you coming from of not being able to identify the root cause of why the payment wasn't processed, @nancy146. No worries, you have me right now to help you sort this thing out.
First off, we should verify the account and payment details along with the account settings to make sure everything, including payment configurations, customer data, and billing information, is accurate.
This will help avoid any payment processing errors. To review the account and payment information, here’s what to do:
- Click on the Gear icon in the upper right corner.
- Under "Your Company," choose "Account and Settings."
- Look for a "Payments" or "Payment Processing" tab. Review the linked accounts and payment processors for any errors or outdated information.
- When processing a payment, double-check the customer's card number, expiration date, and billing address to ensure accuracy.
- If you make any updates, save them before exiting.
To review your account settings in QuickBooks, here’s what you need to do:
- Sign in to your QuickBooks account.
- Click on the gear icon in the top right corner.
- Select "Account and Settings" from the dropdown menu.
Ensure to review these sections:
- Confirm your business name, address, and contact information.
- Make sure to check your payment methods are up to date and check your subscription status.
- Look at settings like the fiscal year, the first day of the week, and other preferences.
- If you update any settings, click "Save" before exiting.
If the issue persists, I recommend contacting merchant services to help you navigate why you're experiencing such an error.
I've added this article to help you get more information about deposit times for QuickBooks Payments (please scroll down to the QuickBooks Desktop section to find the details): Deposit Speed.
If you need assistance with anything other than Payments, feel free to leave a comment below. I'm here to help, Nancy.
