Why hasn't my Etsy account updated in the last few months

Thanks for bringing this issue to our attention, lynnwegiel. I appreciate you taking the time to reach out regarding the difficulty of getting your Etsy shop data integrated into QBSE. Please know that our goal is to resolve any problems and ensure your transactions are synced properly. 

Besides the account not updating, are you also receiving a specific error message when trying to refresh the connection with Etsy in QBSE? 

In the meantime, I have some general troubleshooting steps that can resolve common syncing problems with bank accounts or third-party apps like Etsy.

Begin by logging into your QuickBooks Online account using a private or incognito browsing window. This clears out any outdated connection data being cached by your browser from previous sessions. Follow the steps below:

1. Open your browser and click on the three dots in the upper-right corner.
2. Select "New Incognito Window" or "New Private Window" from the dropdown menu.
3. Log in to your QBSE account in the new window.

An alternative option you can try is clearing your web browser's cache and cookies. This deletes any problematic connection files that may be interrupting the Etsy-QuickBooks Self-Employed integration.

Follow the steps outlined in this QuickBooks support article to thoroughly clear out the browser cache and cookies:: Clear Cache and Cookies to Fix Issues When Using QuickBooks Online.

Once fully cleared, try reconnecting Etsy and check if transactions are now downloading correctly. 

I'd also like to add a couple more articles for future guidance and resources when syncing transactions in QBSE:

• Delete Bank and Transaction Data in QuickBooks Self-Employed
• Exclude or Delete Transactions in QuickBooks Self-Employed

Please know that you can always return to our community forums for additional assistance if any other questions or issues emerge when using QuickBooks Self-Employed, lynnwegiel. We are committed to making sure your QBSE experience is a great one by promptly answering any inquiries big or small. 

I've tried the steps and my Etsy account still is not updating.  Mine hasn't updated for 10 months!!!  How can I get this to sync?  I want to work on my taxes but if I can't get Quickbooks to work, I may as well cancel my subscription and look for a better appt to keep track of my business.

Hi, lydiajk.

I appreciate all your efforts performed to fix this Etsy account not updating issue. And understand how inconvenient it can be to encounter challenges. 

I want to ensure you are connected to our QuickBooks Self-Employed support to handle this matter. Please contact one of their support, as they can access your account and investigate this further.

1. Go to Help (?) and select Contact Us.
2. Note: If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
3. Enter “talk to a human”, then select Continue.
4. Select which way you want to connect with us.

• Have us call you - Get a call from a support expert.
• Chat with us - Start a conversation with a support expert.

In addition, I'm adding this article on how to categorize your transactions each time you add them to QuickBooks for future reference:  Categorize transactions in QuickBooks Self-Employed.

Keep me posted if you have additional questions about your accounts or other issues. I'll be here to help.

I have exactly this now and its still not working and the fix suggested of Incognito mode also didn't work.

Disappointed that it just stopped working with no indication to the Quickbooks subscription owner.

Will have to take all transactions out and let it start all over again (if it even will - its like a once you delete the Etsy integration account you can't go back).