We can explore several scenarios to understand why a bank deposit cannot be matched to the actual transaction, Stephanie.
A deposit in the QuickBooks Online (QBO) Banking feed marked as for review without a match is caused by one of the following: an incorrect amount or date, the deposit not being recorded, or mismatched accounts.
This issue happens when multiple customer payments or sales are combined into a single deposit in your bank account. To resolve this, ensure that individual payments are recorded in QBO and assigned to the Undeposited Funds account.
Another scenario arises when income is recorded directly in the bank account, bypassing the Undeposited Funds clearing account. For example, if you receive a $1,000 check and create a sales receipt or deposit, but select your Checking Account as the deposit to account instead of using undeposited funds, it will record the deposit in the bank register. However, this transaction type is not ideal for QBO to smoothly match with the incoming bank feed.
You can check out this article to learn more about how to record and make bank deposits in QuickBooks Online.
Please feel free to reach out if you need any further assistance with QuickBooks.
