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texproclean
Level 1

Why when i click on reconcile nothing happens

reconcile tab not opening to page. i click on accounting, then reconcile. nothing opens no action tried going to bank register and going thru green button there same thing no response
1 Comment 1
Ryan_M
Moderator

Why when i click on reconcile nothing happens

Hi @texproclean,

 

Let's get you back up and running with your reconciliation in QuickBooks Online (QBO).

 

Since you're unable to view the Reconcile page, I suggest you go through a few things below:

 

Open your browser's private window. It isolates cache, which is the common cause for a browser's unusual behaviors. 

 

  • Google Chrome: Ctrl + Shift + N
  • Microsoft Edge: Ctrl + Shift + P
  • Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

If that works, go back to your original browser and clear its cache. Otherwise, open an alternative browser that's available for you. 

 

In case you encounter any issues during the reconciliation process, take a look at these articles:

 

Tag me in your reply below if you have other questions about this process in QBO. I'll get back to you as soon as I can. 

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