Thanks for laying out the details of your concern, joycetyuan.
I'll lend a hand in finding your QuickBooks profile so you'll be able to manage your business seamlessly.
Have you tried the Switch Company feature in QuickBooks Online? If you subscribe to more than one company, you can switch between them quickly. Here's how:
- Go to Settings.
- Under Profile, select Switch Company.
- From the list, select the company you want to switch to.
From there, you can check on the list and see the company profile you've created. If it's not there, we can try performing some troubleshooting steps to determine if this is just a browser-related issue. We can start by logging into your account using a private browser. You can use either of these keyboard shortcuts to open an incognito window depending on your browser:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Shift + Ctrl + P
- Microsoft Edge: Ctrl + Shift + N
To help you more on how to manage multiple companies, check out this helpful guide: Create or add another company file to QuickBooks Online.
For future reference, this article may come in handy in searching for your transactions: How to Search for Transactions.
Feel free to drop a comment below if you've got further questions about your companies in QBO. I'm very eager to help. Take care.
