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Intuit
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QuickBooks Desktop cancelation policies

This article provides detailed information about QuickBooks Desktop cancelation policies.

If you have a need to cancel your QuickBooks Desktop subscription or service, we hate to see you go!

You can take care of this by logging in to CAMPS and selecting QuickBooks Desktop.

Note: If you wish to return a physical product, please see Return QuickBooks product for a refund

Cancelation Policies

Select from the products and services below to learn more about the cancelation policies.

You have the option to cancel your QuickBooks Customer Care Protection Plan at any time.

Monthly or Quarterly (90-day) plan

The following conditions apply to monthly and quarterly plans:

  • There is no fee to cancel.
  • You will continue to have access to your service through the end of your current subscription period.
  • Your service will be terminated at the next auto-renew date.
  • No refund is available for the current subscription period.

Once your service is canceled, you will no longer be able to:

 

Annual Plan

You have the option to cancel your QuickBooks support plan with annual billing, however, it is important to understand that the support plan has specific terms and conditions.

Within the 60-day Money Back Guarantee:

This subscription has a 60 day money back guarantee. You will only receive a full refund for your subscription if you cancel within 60 days from signup. Refunds will be processed to the credit card that we have on file for you.

For more information on refunds, please see Return QuickBooks product for a refund

After the 60-day Money Back Guarantee:

If your cancelation request is made after the 60-day Money Back Guarantee period:

  • You will not receive a prorated refund for the unused portion of your subscription.
  • You will continue to have access to your service through the end of your current subscription period.
  • Your service will be terminated at the next auto-renew date.

Once your service is canceled, you will no longer be able to:

You have the option to cancel your QuickBooks Enterprise Gold/Silver/Platinum subscription with Monthly billing, however, it is important to understand that the support plan has specific terms and conditions.

For more information on refunds, please see Return QuickBooks product for a refund.

Monthly Plan

Within the 60-Day Money Back Guarantee:

This subscription has a 60-Day Money Back Guarantee. You will only receive a full refund for your subscription if you cancel within 60 days from signup. Refunds will be processed to the credit card that we have on file for you.

After the 60-day Money Back Guarantee:

If your cancelation request is made after the 60-Day Money Back Guarantee period:

  • If you choose to cancel after the first 60 days and prior to the end of month 12 of your subscription, a termination fee equal to the amount of monthly payments left on your subscription should be paid.  Example: If you have 3 months remaining on your subscription (which starts on the date of enrollment) a termination fee equal to the current monthly fee of QuickBooks Desktop Enterprise multiplied by 3 months or the remaining months left on the subscription will be charged.
  • You will not receive a prorated refund for the unused portion of your subscription.
Once your service is canceled, you will no longer be able to:

 

Annual Plan

You have the option to cancel your QuickBooks Enterprise Gold/Silver/Platinum subscription with annual billing, however, it is important to understand that the support plan has specific terms and conditions.

Within the 60-day Money Back Guarantee:

This subscription has a 60 day money back guarantee. You will only receive a full refund for your subscription if you cancel within 60 days from signup. Refunds will be processed to the credit card that we have on file for you.

For more information on refunds, please see Return QuickBooks product for a refund.

After the 60-day Money Back Guarantee:

If your cancelation request is made after the 60-day Money Back Guarantee period:

  • You will not receive a prorated refund for the unused portion of your subscription.
  • You will continue to have access to your service through the end of your current subscription period.
  • Your service will be terminated at the next auto-renew date.

Once your service is canceled, you will no longer be able to:

  • Receive assisted support for issues and questions not covered by the Intuit QuickBooks Desktop & Point-of-Sale software support policies without paying an additional fee.
  • Receive Data Recovery Services for no additional fee.
  • Continue to use any other services included with your plan, such as Intuit Data Protect.
  • Use the QuickBooks Desktop Software.Though you will no longer have access to the Software and all related Services, you will retain access to your company data file stored on your device, which can be reinstated to a readable QuickBooks Desktop format upon reactivation of your Subscription or with the purchase of a license to the Software.

You have the option to cancel your QuickBooks Pro Plus subscription at any time.

Monthly Plan

The following conditions apply to monthly and quarterly plans:

  • There is no fee to cancel.
  • You will continue to have access to your service through the end of your current subscription period.
  • Your service will be terminated at the next auto-renew date.
  • No refund is available for the current subscription period.

Once your service is canceled, you will no longer be able to:

  • Receive assisted support for issues and questions not covered by the Intuit QuickBooks Desktop & Point-of-Sale software support policies without paying an additional fee.
  • Receive Data Recovery Services without an additional fee.
  • Continue to use any other services included with your plan, such as Intuit Data Protect.
  • You will lose your license to use the QuickBooks Desktop Software. Though you will no longer have access to the Software and all related Services, you will retain access to your company data file stored on your device, which can be reinstated to a readable QuickBooks Desktop format upon reactivation of your Subscription or with the purchase of a license to the Software.

Annual Plan

You have the option to cancel your QuickBooks Pro Plus subscription with annual billing, however, it is important to understand that the support plan has specific terms and conditions.

Within the 60-day Money Back Guarantee:

This subscription has a 60 day money back guarantee. You will only receive a full refund for your subscription if you cancel within 60 days from signup. Refunds will be processed to the credit card that we have on file for you.

For more information on refunds, please see Return QuickBooks product for a refund.

After the 60-day Money Back Guarantee:

If your cancelation request is made after the 60-day Money Back Guarantee period:

  • You will not receive a prorated refund for the unused portion of your subscription.
  • You will continue to have access to your service through the end of your current subscription period.
  • Your service will be terminated at the next auto-renew date.

Once your service is canceled, you will no longer be able to:

You have the option to cancel your QuickBooks Premier Plus subscription at any time.

Monthly Plan

The following conditions apply to monthly and quarterly plans:

  • There is no fee to cancel.
  • You will continue to have access to your service through the end of your current subscription period.
  • Your service will be terminated at the next auto-renew date.
  • No refund is available for the current subscription period.

Once your service is canceled, you will no longer be able to:

  • Receive assisted support for issues and questions not covered by the Intuit QuickBooks Desktop & Point-of-Sale software support policies without paying an additional fee.
  • Receive Data Recovery Services without an additional fee.
  • Continue to use any other services included with your plan, such as Intuit Data Protect.
  • You will lose your license to use the QuickBooks Desktop Software. Though you will no longer have access to the Software and all related Services, you will retain access to your company data file stored on your device, which can be reinstated to a readable QuickBooks Desktop format upon reactivation of your Subscription or with the purchase of a license to the Software.

Annual Plan

You have the option to cancel your QuickBooks Premier Plus subscription with annual billing, however, it is important to understand that the support plan has specific terms and conditions.

Within the 60-day Money Back Guarantee:

This subscription has a 60 day money back guarantee. You will only receive a full refund for your subscription if you cancel within 60 days from signup. Refunds will be processed to the credit card that we have on file for you.

For more information on refunds, please see Return QuickBooks product for a refund.

After the 60-day Money Back Guarantee:

If your cancelation request is made after the 60-day Money Back Guarantee period:

  • You will not receive a prorated refund for the unused portion of your subscription.
  • You will continue to have access to your service through the end of your current subscription period.
  • Your service will be terminated at the next auto-renew date.

Once your service is canceled, you will no longer be able to:

You have the option to cancel your Payroll subscription at any time.

Monthly Plan

The following conditions apply to monthly plans:

  • There is no fee to cancel.
  • You will continue to have access to your service through the end of your current subscription period.
  • Your service will be terminated at the next auto-renew date.
  • No refund is available for the current subscription period.

Once your service is canceled, you will no longer be able to:

  • Receive expert support for payroll-related issues and questions not covered by the Intuit QuickBooks Desktop & Point-of-Sale software support policies without paying an additional fee.
  • Download payroll updates in QuickBooks Desktop.
  • Process and print payroll tax forms.
  • Continue to use other services included with your payroll subscription such as direct deposit, QuickBooks Workforce (formerly ViewMyPaycheck), E-file and E-pay.

Annual Plan

You have the option to cancel your QuickBooks Payroll subscription with annual billing, however, it is important to understand that the support plan has specific terms and conditions.

Within the 60-day Money Back Guarantee:

This subscription has a 60 day money back guarantee. You will only receive a full refund for your subscription if you cancel within 60 days from signup. Refunds will be processed to the credit card that we have on file for you.

For more information on refunds, please see Return QuickBooks product for a refund.

After the 60-day Money Back Guarantee:

If your cancelation request is made after the 60-day Money Back Guarantee period:

  • You will not receive a prorated refund for the unused portion of your subscription.
  • You will continue to have access to your service through the end of your current subscription period.
  • Your service will be terminated at the next auto-renew date.

Once your service is canceled, you will no longer be able to:

  • Receive expert support for payroll-related issues and questions not covered by the Intuit QuickBooks Desktop & Point-of-Sale software support policies without paying an additional fee.
  • Download payroll updates in QuickBooks Desktop.
  • Process and print payroll tax forms.
  • Continue to use other services included with your payroll subscription such as direct deposit, QuickBooks Workforce (formerly ViewMyPaycheck), E-file and E-pay.

Intuit Data Protect

You have the option cancel your Intuit Data Protect (IDP) subscription at any time.

The following conditions apply:

  • No refund is available for the current subscription period
  • You will continue to have access to IDP through the end of your current subscription period.
  • Your service will be terminated at the next auto-renew date.
  • Your backed up files are maintained for 30 days following the termination of your IDP service.

Field Service Management

You have the option to cancel your Field Service Management subscription at any time.

The following conditions apply:

  • No refund is available for the current subscription period.
  • You will continue to have access to your service through the end of your current subscription period.
  • Your service will be terminated at the next auto-renew date.

Other Connected Services

If you cancel your ProAdvisor Deluxe or Premium membership within 60 days of purchase, or within 60 days of your last annual renewal, you are entitled to a full refund. However, you may not be able to use some or all of the QuickBooks software you received through that membership if you refund it.

  • If you purchased the membership 60 or fewer days ago, you will not be able to keep any of the QuickBooks software that you received from it.
  • If you renewed the membership 60 or fewer days ago, you won't be able to keep any of the QuickBooks software you receive from the membership since that last renewal. Any software from before that renewal will remain active and available for you to use, even after your membership is canceled.

If you are outside of the 60-day window, we can cancel your membership's auto-renew instead so that it doesn't bill you again. Next time your membership would renew, it will cancel itself instead. You will not lose any of your software when this happens. However, you will no longer receive new versions of QuickBooks from your membership. You will also no longer be entitled to Desktop ProAdvisor benefits such as certifications and support.

To cancel your membership, contact us by chat or phone.

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