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Intuit
3 helpful votes

Resolve data damage with your QuickBooks Desktop company file

Learn how to fix data damage on your company file.

If you notice possible data issues, or you've done research and suspect data damage, don't worry. Follow these steps to fix minor data issues with your company file.

Step 1: Run the Rebuild Data tool

This built-in tool automatically fixes minor company file data issues.

  1. Go to the File menu. Then hover over Utilities and select Rebuild Data.
  2. On the QuickBooks Information window, select OK. Follow the onscreen steps to save a backup.
  3. Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
  4. When the tool finishes, select OK.

Open QuickBooks and your company file. Everything should be fixed.

If you still see issues, move on to Step 2.

Step 2: Test for data issues

Run a test to check for specific data issues:

  1. Go to the File menu. Then hover over Utilities and select Verify Data.
  2. Let the tool check your file for data issues.

If QuickBooks doesn't find any problems, select OK. You can keep using your company file. You don't have any data damage.

If the tool finds an issue, you'll see two options: Rebuild Now or View Errors. Don't select either. Instead, select Close to close the tool.

Then move on to Step 3.

Step 3: Do a manual repair

Fix specific errors

Review the results of the test for more solutions:

  1. Open QuickBooks Desktop and your company file.
  2. Press F2 to open the Product Information window.
  3. Select Review Last Verify/Rebuild.
  4. Look for errors on the results list.
  5. Follow the recommended steps to repair each specific error.

After you fix the errors, you can start working in your company file again. If you don't notice any data issues, you're good to go.

If you still have problems, move on to the next section.

Review your QBWin.log file

If you're a confident computer user, you can review the QBWin.log or the QuickBooks.log file. If you're unsure, reach out to our team so we can help:

  1. Follow the steps to find the QBWin.log or QuickBooks.log files.
    Note: If you're working with a support agent, you press F2 and then F3 to open the Tech Help window. Go to the Open File tab, highlight the log file, and select Send log files to Intuit support. This lets your support agent view your log files.
  2. Review the log file.
  3. Search (press Ctrl+F on your keyboard) for Begin Verify, then locate the most recent file. Logs are in chronological order with the most recent at the bottom.
  4. Find the line for LVL_ERROR. This tells you about the specific data errors with your company file.
  5. Once you know which errors you have, search for the solution on the QuickBooks Learn & Support site.

Note: Errors within both the Windows and Mac log files might not be exactly the same but are presented in the same format.

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