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QuickBooks Desktop service discontinuation (Disco) policy and upgrade information

Here's what you need to know about QuickBooks Desktop service discontinuation, including helpful info about your upgrade options.

We notify you in advance (through mail, email, in-product notifications, and this Community page) as services for older versions of QuickBooks Desktop are scheduled to be discontinued. Keep an eye out for updates on our future plans as they become available.

When does service discontinuation happen?

After May 31, 2019, access to add-on services will be discontinued for QuickBooks Desktop 2016 (Windows and Mac). This includes all versions of QuickBooks Desktop 2016 (Pro, Premier, Enterprise Solutions, Accountant Edition, and Mac).

Note: If you don't use any of the add-on services in QuickBooks Desktop 2016, your product will continue to work for you. However, you will not be able to subscribe to live technical support or any of the other Intuit services that can be integrated with QuickBooks Desktop.

In addition to QuickBooks Desktop 2016 (Windows and Mac), there are a few other Intuit products that are affected by the discontinuation of add-on services.

 

What does service discontinuation mean?

Your access to QuickBooks Desktop Payroll Services, Live Support, Online Backup, Online Banking, and other services through QuickBooks Desktop 2016 software, will be discontinued after May 31, 2019. This also means you'll no longer receive critical security updates starting June 1, 2019. If you receive any security updates before this date, you should install them.

Calendar Year 2019 Discontinuation Policy (QuickBooks Desktop 2016 Products)

Here are the products affected by service discontinuation after May 31, 2019.

If you are using any of these and want to continue using our add-on services, upgrade to the latest version of QuickBooks Desktop as soon as possible.

Fully supported products Products for which services will be discontinued after May 31, 2019

QuickBooks Desktop Pro and Premier 2019, 2018, 2017

QuickBooks Desktop Pro 2016QuickBooks Desktop Premier 2016 (General Business, Contractor, Manufacturing & Wholesale, Nonprofit, Professional Services, and Retail)

QuickBooks Desktop for Mac 2019

QuickBooks Desktop for Mac 2016

QuickBooks Enterprise Solutions 19, 18, 17

QuickBooks Enterprise Solutions 16

QuickBooks Desktop Accountant 2019, 2018, 2017

QuickBooks Premier Accountant Edition 2016
QuickBooks Desktop Point of Sale 18.0 N/A

Upgrade and pricing info for QuickBooks Desktop 2019 (all versions)

We want to make sure your upgrade experience is easy, fast, and as cost-effective as possible. Here are the essential things you need to know if you decide to upgrade.

What's the difference between the 2016 and 2019 products?

QuickBooks Desktop 2019 includes new productivity-boosting features to help you save more time and stay more organized. Find out what’s new since 2016 and learn about the new 2019 features in action.

Want to try QuickBooks Online? Check out our plans and pricing.

What are the system requirements to upgrade?

To learn whether your current system will support the latest version of QuickBooks, check out the system requirements here.

How will the upgrade process go?

After you complete your order for QuickBooks 2019, you'll receive an email with a download link and instructions. Learn how to download and install QuickBooks Desktop.

Need expert help with installation?

Your QuickBooks Desktop 2019 purchase includes assistance with product installation and activation if required. Also, a one-time free support session (up to 60 minutes*) is available within 60 days of purchasing the license.

*Intuit reserves the right to limit the telephone call to one hour and one question or issue. For any other issue, you can get help from our QuickBooks experts through our support plans .

How long does it take to upgrade?

In most cases, you can upgrade QuickBooks Desktop and your company file in less than an hour. The larger your company file, the longer it takes. After you install QuickBooks Desktop 2019 or QuickBooks for Mac 2019 you'll be prompted to activate.

What happens to my company data?

When you upgrade, you are prompted to convert your company file so it will work with your new QuickBooks. We take great precautions during this process to protect your data. For example, QuickBooks verifies the integrity of your data file and helps you perform a backup before the upgrade process begins.

Note: Expires at the earlier part of 9/21/2019 or 30 days after activation. You can call upon purchase or within 30 days of completing your QuickBooks activation on the Web. One technical support phone call for up to 60 minutes (cannot be redeemed in increments) per activating customer allowed within the above-mentioned qualifying period.

What are my QuickBooks Point of Sale upgrade options?

Differences between Point of Sale 12.0 and 2018 products

QuickBooks Desktop Point of Sale 2018 includes enhanced customer management features and now works with Microsoft Surface Pro. Find out what's new.

Upgrade process, setup, and support

You'll be assisted with your QuickBooks Desktop Point of Sale upgrade and transition of services. You can also find helpful info in our Learn and Support site.

Frequently asked questions

Still have questions about service discontinuation? Browse these FAQs to get helpful answers.

We are committed to developing easy, straightforward financial tools that help you today and grow with you tomorrow. But it's a balancing act - making QuickBooks Desktop better and easier to use, while still supporting older versions.

If you use QuickBooks Desktop 2016 or any of the other affected Intuit Products and you subscribe to live technical support or any of our add-on services, you will need to upgrade your product on or before May 31, 2019 to continue using your services.

Want to discuss your upgrade options? Call us at any time to take advantage of our special upgrade pricing.

ProAdvisors: Phone and chat options are on the member support page.

The most popular add-on services that will no longer work with QuickBooks Desktop 2016 after May 31, 2019 are Payroll, Technical Support, Payments, and Online Banking. The full list can be found in the "Affected Services" section below.

Upgrade as soon as possible to retain access to the following add-on services and live support. Additional information regarding affected services and features will be provided as it becomes available.

Payroll services

  • Assisted Payroll: After May 31, 2019, QuickBooks Desktop 2016 will no longer automatically calculate correct payroll taxes, provide payroll forms, or allow you to send your payroll data. Your subscription will be inactivated and tax forms will no longer be filed on your behalf. QuickBooks Desktop Discontinuation FAQ for Payroll.
  • Basic, Standard, or Enhanced Payroll: After May 31, 2019, QuickBooks Desktop 2016 will no longer automatically calculate correct payroll taxes or provide payroll tax forms. Your paychecks may be inaccurate and your subscription will be inactivated. QuickBooks Desktop Discontinuation FAQ for Payroll.
  • Workers' Comp Payment Service: You will no longer be able to process Workers' Comp Payments through QuickBooks Desktop 2016. A supported version of QuickBooks Desktop and an active Payroll subscription are required to run the payment service.
  • QuickBooks Workforce (formerly ViewMyPaycheck): You and your employees will no longer have access to QuickBooks Workforce. An active Payroll subscription and supported version of QuickBooks Desktop are required to use this service.

Credit Card Processing

  • Merchant Services: You will get a message that the service is no longer available, and you will not be able to process credit card transactions through QuickBooks Desktop 2016. This message will include instructions for processing credit card transactions outside of QuickBooks.
  • Merchant Service Deposit (reconciliation): After May 31, 2019, QuickBooks Desktop 2016 will no longer receive downloaded credit card information within the product.
  • Recurring Payments: Download of your recurring payment transactions inside QuickBooks Desktop software 2016 will be discontinued.
  • eInvoice: After May 31, 2019, you will no longer be able to process eInvoice (email of invoice with pay link enabled) through QuickBooks Desktop 2016. A supported version of QuickBooks Desktop and an active payments subscription are required to run the payment service.

Check Processing

  • Check Solution: You will get a message indicating that the service is no longer available, and you will not be able to process check transactions through QuickBooks Desktop 2016. This message will include instructions for processing check transactions outside of QuickBooks Desktop.

Other services

  • Accountant Copy Transfer Service: You will no longer be able to use this service in QuickBooks Desktop to send accountants a copy of your company file.
  • Multi-currency/Exchange Rate: You will no longer be able to use or turn on this feature to assign specific currency types to your profiles and accounts in QuickBooks Desktop.
  • Contributed Reports: You will no longer be able to use this feature in QuickBooks Desktop.
  • Online Banking: You will receive an error message during an attempt to download transactions, send online payments, or send online transfers. The exact error message depends on your download method. For example, you may receive, “QuickBooks Desktop is unable to verify the Financial Institution Information for this Download.”Note: Uploading transactions will also be discontinued.

  • Bill Pay: You will receive an error message instructing you to contact technical support and will no longer be able to connect to your financial institution to pay bills.

Technical support plans—All QuickBooks Desktop products

Support for installation, upgrades, error messages and product defects
Support for installation, upgrades, error messages, and product defects is available only for currently supported versions of QuickBooks Desktop.

Replacement CDs, manuals, and live support are no longer available. If you are still using an unsupported product and you see a message that you need to reinstall your product, you can access the software download online. Learn how to download QuickBooks Desktop.

Active QuickBooks Care Protection Plan with automatic renewal Monthly renewal: If you have an active QuickBooks Care Protection Plan that automatically renews monthly (such as the QuickBooks Care Protection Plan with Monthly Billing), your plan will be automatically canceled on the next renewal date after May 31, 2019, unless you upgrade to QuickBooks Desktop 2019. In addition, any included services, such as data recovery and free Online Backup, will be canceled unless you upgrade.

90-day renewal: If you have an active QuickBooks Care Protection Plan that automatically renews every 90 days (such as the QuickBooks Care Protection Plan with 90 day Billing), your plan will be automatically canceled on the next renewal date after May 31, 2019, unless you upgrade to QuickBooks Desktop 2019. In addition, any included services, such as data recovery and free Online Backup, will be canceled unless you upgrade.

Annual renewal: If you have an active QuickBooks Care Protection Plan that automatically renews each year (such as the QuickBooks Care Protection Plan with Annual Billing), you will continue to receive live support and any service included in your QuickBooks Care Protection Plan until the plan’s expiration date. At that time, if you are still using QuickBooks Desktop 2016, your QuickBooks Care Protection Plan will be automatically canceled and will not renew. In addition, any included services, such as data recovery and free Online Backup, will be canceled as well.

Live telephone support on a pay-per-use basis If you want to receive live support on a pay-per-use basis (One-Time Support) after May 31, 2019, you will need to have a currently supported version of QuickBooks Desktop (2019, 2018, 2017). If you choose not to upgrade, you can still get answers to common questions by searching the QuickBooks Support web site. but we do not provide live support for products affected by service discontinuation.

We make every effort to provide customer support for registration and licensing for older versions of QuickBooks Desktop under Intuit's standard terms and conditions, if that data is available. Unfortunately, we cannot assure that we will be able to register, provide key codes, or offer data and password recovery for older versions of QuickBooks.

Similarly, although we are not able to provide replacement CDs, disks, or manuals for unsupported versions of QuickBooks Desktop, we do provide download files back to QuickBooks Desktop 2016. Learn how to download QuickBooks Desktop.

We hope this page answers any questions you have about our service discontinuation plan. Once you have considered all your upgrade options and are ready to make a decision, call us to take advantage of special upgrade pricing. If you need help deciding which option is right for you, our Intuit Resellers are available to help you at the local level. Find a reseller near you. If you're a ProAdvisor, get pricing info here.

Want to discuss your upgrade options? Call us at any time to take advantage of our special upgrade pricing.

Sometimes you might get an even better deal through a retail store or website. We want you to get the best deal, so we encourage you to check with the retailers listed below:

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