Ask Me Anything with Product Expert, Connie

I have Quickbooks Desktop Pro 2024. I had to purchase a new computer so when I transferred my files to the new comp when I try to open my QB it says I do not have PDF or it is not set up. I have done everything listed on the page but it won't work. So now I can't save anything to PDF.

We're glad to have you in this thread, @dixieluv. Let's ensure you can open your QuickBooks Desktop (QBDT) Pro 2024 company file in your new computer.

I'd like to clarify how did you install the QBDT in your new computer as well as your process in transferring the company file. This will be a big help in identifying the root cause why you're unable to access this in the new computer.

Please know that PDF file isn't supported when opening a company file in QBDT. When you restore a QBDT file, it uses different file types depending on what you need. These are company file (.qbb), and portable file (.qbm).

Also, QuickBooks needs the backup company file to create new one. If you already have one, you can follow these steps on how you restore your company file and correct it:

1. Go to File menu and click Open or Restore Company on the computer where you can access your QBDT.
2. Choose Restore a backup copy and click on Next.
3. Pick Local Backup and then Next.
4. Browse your computer for your backup company file. It should look like this: [Your company name].qbb.
5. Select a folder where to save your restored company file. Then, choose Open.
6. Once ready, click on Save. If you see any messages about possibly overwriting your data, select the option that best fits your needs.

Check out this article for more information: Restore a backup of your company file.

Additionally, installing your QBDT has it's right processes to follow to successfully access it to your new computer. You can use the migrator tool to reinstall the QBDT through USB drive. Make sure that you're the company admin.

Feel free to visit this article for more details: Move or reinstall QuickBooks Desktop to another computer.

Furthermore, you can read this article as the other way to install: Install QuickBooks Desktop.

Feel free to read this article to see if the chart of accounts lists all your company's accounts and their balances are accurate after restoring file in QBDT to your new computer: Work with the chart of accounts in QuickBooks Desktop.
 

You can always get back to us if you have further clarifications about creating a new company file. We're always available to lend you a hand.

Thank you for this info. I had backed up my company info and when I put my Quickbooks on my computer I went to this page Intuit Quickbooks and downloaded my program here. Once that was done I just opened up my last download and it started working. But as I got into needing to safe invoices, it started to tell me PDF was not active. I can't change it now. Can I?

Maintaining a consistent sales workflow is crucial for effective business management, @dixieluv. I'll oversee and facilitate this problem, ensuring all tasks progress seamlessly.

Before we begin, it's important to verify that the Microsoft XPS Document Writer is activated on your computer. This step is crucial to avoid any performance issues related to PDF functionality:

1. Go to the Windows menu and search for Control Panel.
2. Select Programs.
3. Click on Programs and Features.
4. Select Turn Windows features on or off.
5.  Scroll down to Microsoft XPS Document Writer or Microsoft Print to PDF and tick the box to enable.

However, If the Microsoft XPS Document Writer is already activated, we can utilize the QuickBooks Print & Print Repair Tool available in the QuickBooks Tool Hub. This tool is designed to diagnose and resolve a wide range of issues that users encounter while using QuickBooks Desktop.
 
To get started, kindly follow these steps:

1. Let's download the most recent version (1.6.0.8) of the QuickBooks Tool Hub.
2. Once downloaded, let's open the file (QuickBooksToolHub.exe).
3. Follow the on-screen steps and agree to the terms and conditions.
4. When the installation is completed, locate and double-click the QuickBooks Tool Hub icon on your Windows desktop to open it.
5. Once the program opens, select Program Problems.
6. Click QuickBooks PDF & Print Repair Tool.
7. Save invoices as a PDF from QuickBooks Desktop again.

If the problem continues, let's proceed with the second solution by restarting and resetting your temp folder permissions:

1. Restart your computer and then try again. If it doesn't fix the issue, let's reset your temp folder permissions.
2. Press the Windows key + R to open the RUN command.
3. Type %TEMP% and click Enter.
4. Right-click an empty area of the temp folder, then select Properties.
5. Click Security and ensure all user names and groups in Security have Full Control.
6. Once done, save the invoice as PDF in QuickBooks again.

To continue with solution three, please refer to this article: Fix PDF and Print problems with QuickBooks Desktop.

If the issue persists, I suggest contacting our Live Support Team for additional help. They're equipped with the necessary tools and resources to conduct a comprehensive analysis of the situation, ensuring that all aspects are thoroughly examined and addressed:

1. Go to the Help icon and select Contact Us.
2. Click on Contact Us.
3. Enter your concern and click Continue.
4. Enter your email to proceed with the process.

To know about our Live Support team and their hours of availability, please refer to this article: Get help with QuickBooks products and services.

When a customer intends to pay your invoices, it is crucial to record this payment properly in QuickBooks. Accurately recording the payment ensures that it is linked to the corresponding invoice, which helps maintain clear and precise financial records.

We're dedicated to ensuring that you can carry out your invoicing tasks efficiently within QuickBooks. I’m here to provide the guidance and solutions you need to keep everything running smoothly. Remember to take care of yourself as you work.