I'll hear you out, Dan.
I understand the importance of the receipt feature to work seamlessly. I'm here to route you to our contact Support Team again.
Normally, when QuickBooks Online (QBO) generates transactions from forwarded receipts, one transaction is created per the attached image. As of now, deleting these duplicates is the workaround we have to ensure the accuracy of your financial records.
I'd also encourage contacting our Support Team again to follow up on the case. You can follow these steps:
1. In your QBO account, go to Help (?).
2. Select either of these tabs:
- Assistant tab and type Talk to a human.
- Search tab and click on Contact us to connect with a support expert.
3. Choose how you want to reach us (phone or chat).
For future reference, let me add this article as a guide to managing your business expenses: Enter and manage expenses in QuickBooks Online.
We'll be here in the Community should you have further questions about the issue you encountered forwarding receipts to QBO. We're committed to offering ongoing support.
