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mburhansafi
Level 2

Quickbooks software cannot communicate due to firewall issue

I'm stuck at any issue I'm trying to connect to the files hosted on my server i get the error that my QuickBooks software can't communicate due to firewall issues as the screenshot attached  then i ran the QuickBooks doctor file on my service i got 2 errors.
Hosting Mode is OFF.
* QBDBMgrN not running on this computer.


Kindly help me so that i can resolve it.

3 Comments 3
RoseJillB
QuickBooks Team

Quickbooks software cannot communicate due to firewall issue

I've got you covered, mburh. We can rectify the error you received to get you back to business with QuickBooks Desktop (QBDT).

 

The error usually means your network firewall is interrupting the connection. Here's how to fix firewall errors so you can get back to work. Before we start, let's secure a backup of your company file to reinstate your accounting data if you ever run into a problem with it. After that, download QuickBooks Tool Hub and run QuickBooks File Doctor to run a mini repair of your server and firewall. Here's how:

 

  1. Download and install the latest QuickBooks Tool Hub.
  2. Once installed, open the tool hub and go to your Company File Issues.
  3. Click Quick Fix My File.
  4. Select OK when it completes and launch your QuickBooks.

 

Once done, run QuickBooks File Doctor by referring to Step 3: Run QuickBooks File Doctor in this article: Fix company file and network issues with QuickBooks File Doctor.

 

If you're still seeing an error after following the steps above, proceed to update your QuickBooks to the latest release. If you get the same error, proceed with the suggested fixes from Step 3: Check your firewall settings to Step 6: Turn off hosting on your workstations if needed in this article: How to fix "Error: Cannot communicate with the company file due to firewall"

 

If you require any additional assistance with your company file, please don't hesitate to inform me. The Community is always ready to support you. Take care!

mburhansafi
Level 2

Quickbooks software cannot communicate due to firewall issue

Tried all of these none of them is working.
kindly help me out

RogelioL
QuickBooks Team

Quickbooks software cannot communicate due to firewall issue

Hello there. Allow me to route you to the appropriate support.

 

I want to assist you here promptly. However, since the error persists even after performing the steps my previous colleague provided, I suggest contacting our support team, for they have the necessary tools to investigate this further. 

 

Here's how to contact QuickBooks Desktop support for (Windows):

  1. Open QuickBooks.
  2. Go to the Help menu and select QuickBooks Desktop Help/Contact Us.
  3. Choose Contact Us.
  4. Provide a brief description of your issue, then click Continue.
  5. QuickBooks support will send you a single-use code via email. Enter your code and click Continue.
  6. If you have multiple QuickBooks accounts, select the account you want to use and then click Continue.
  7. Select to Chat with us or have us call you.

 

Moreover, if you're not using Windows, please check this article for further reference: Contact QuickBooks Desktop.

 

Furthermore, feel free to visit our Support page, which contains resources, video tutorials, and tips to manage your company files should you encounter challenges in the future.

 

Let me know if you need further assistance accessing your company file or other QuickBooks-related concerns. Keep safe.

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