URGENT-Migrating from QB Online to QB Desktop

Hello there, @TheArtCenter.

We understand the urgency and frustration you're experiencing with migrating from QB Online to QB Desktop and the lack of support for your Intuit Point of Sale machine. I want to assure you that we take your concerns seriously and are committed to finding a solution for you.

We have forwarded your message to our Next Level Help team, who will review your comments and recent cases with support. They will contact you within 1-2 business days to provide the assistance you need in migrating your online data back to QB Desktop and ensuring that your online and POS purchases are connected properly.

We appreciate you bringing this matter to our attention, and we are committed to promptly resolving the issue at hand. If anything else comes up, just kindly reach out here in the Community. We're always around and ready to help you. Keep safe.

My company as well is having a problem migrating QuickBooks POS 19 to QuickBooks Enterprise Desktop23.  Specifically with the inventory barcodes.  The POS system is adding zeros and changing the actual barcode number during the export of the information to Excel.  When importing the information from the POS Excel spreadsheet the barcode number cannot be recognized because it is not the same.  I have contacted number customer service and no one has a "fix" for it other than doing it manually.  I have two companies, one with 5,000 items and one with 7,000 items.  How are you supposed to run a business and continue billing when you get get the product into the invoice?  Isn't there ANYONE other than customer service reccomending articles that do not pertain to the issue.  What about the programmers?  Why did Intuit make the QBPOS on a different platfor than there regular QuickBook software.  This has been a nightmare, and October is next month.  Please, generate a fix for this problem!!!

Hello there,

If you haven't received a call back yet, I suggest connecting with our QuickBooks Desktop Support again. This way, you can get an update about your concern. They also have tools like screen sharing and guide you through further process.

Here's how you can reach them:

1. Open QuickBooks.
2. Go to the Help menu at the top.
3. Select QuickBooks Desktop Help.
4. Type Contact Us in the search box. Then, click on Contact Us at the bottom.
5. Select the way you wish to connect with support.

Please refer to this article for additional details: Contact QuickBooks Desktop Support.

You can utilize this article for future reference: Customize reports in QuickBooks Desktop.

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

Unfortunately, I did that already.  They were not any help, unless you are suggesting I try again and maybe get someone else?

Hi Valerie,

I know how inconvenient issues with migrating data from POS to QuickBooks Desktop Enterprise are. Allow me to chime in and lend a hand with the data migration.

I can see you've previously contacted the QuickBooks Support Team regarding the problem with migrating your data. It would be best to get in touch with them again for further assistance with the inventory bar codes. 

If you have your case number, you can provide it to the next representative to streamline the process. This way, you'll no longer need to explain the issue all over again.

They have the necessary tools to assist you further with fixing the output of your migration. You can use the callback feature within our software to have someone from our support contact you.

See the steps to get a hold of a specialist:

1. Open QuickBooks Desktop.
2. Click the Help tab at the top menu bar.
3. Select QuickBooks Desktop Help.
4. Enter your concern, then hit Continue.
5. Choose Get a callback.

Please know our product engineers provide updates regularly to improve the features and options, including the migration process.

As we assess this issue with managing QuickBooks data, I recommend sending feedback directly to our engineers. We also make changes and adjustments based on user feedback.

Here's how:

1. Click the Gear icon in the upper-right corner.
2. Select Feedback under Profile.
3. Share your feedback.
4. Hit Next to submit.

Also, we've created some frequently asked questions about the discontinuation of QuickBooks Desktop Point of Sale. I've attached a link you can visit to learn more about it, as well as the integration of Shopify with QuickBooks Desktop Financial Software: Discontinuation of QuickBooks Desktop Point of Sale FAQs.

Don't hesitate to post here in the Community anytime you have questions or concerns about migrating data. The Community and I will be happy to help you some more. Keep safe always.