Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.
scott237
Level 1

When I try to print or save an invoice, some of the info is missing. It is there when I view it, but disappears as soon as I try and print/save?

The missing info is the "type of product" and the date. Other info that I enter does not disappear.

1 Comment 1
Bryan_M
QuickBooks Team

When I try to print or save an invoice, some of the info is missing. It is there when I view it, but disappears as soon as I try and print/save?

To best assist you with the missing items when printing or saving invoices, I recommend connecting with our live support team, Sherri.

 

You can start a chat or request a callback to communicate with our experts. They can look into this more thoroughly and assist you in determining the next steps. Rest assured that you will receive future emails keeping you informed about the progress of this matter.

 

Here’s how:

 

  1. Go to the Help icon.
  2. Select Contact Us.
  3. Enter your concern, then click Continue.

 

If you would like to customize your template and process the payment, refer to this article: Create invoices in QuickBooks Self-Employed.

 

Any additional questions about invoices are welcome. Just leave the details in your reply so I can get back to you.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.

Need to get in touch?

Contact us