1 Paycheck doesn't send direct deposit

Hello there, @dso0216. I'm here to make sure you send all your direct deposit paychecks in QuickBooks Desktop (QBDT) Payroll.

You may have done some payroll modifications to your employee set up, paychecks, company information, or liability checks that includes special characters that's why one of your paychecks failed to send. When special characters are added when you do modifications, the data won't flow or connection could time out.

To resolve this, you'll have to check that there's no special characters such as dashes, hyphen, ampersand (&), and slashes added to the modified payroll. This is because special characters won't flow when sending payroll info. 

Here are some examples:

• Using #123 in the check field or Memo field or using a dash such as 123-DD on paychecks, liability checks and liability adjustments.
• Adding an e-mail address in the profile i.e., John @gmail.com. Adding an employee address using special character such as 123 Thelma & Louise Ave.
• Modifying Company Information by adding special characters

To locate which payroll transactions you've updated, I would recommend pulling up the Audit Trail report. Then, remove the special characters form there. Here's how:

1. Go to the Reports menu. 
2. Select Accountant and Taxes, then Audit Trail.
3. Set the report date from the day you sent your last payroll to current.
4. Make sure the column display has the Entered/Modified, Date, Memo, and Number.
5. If report is too large, Customize it unchecking the columns you do not need.
6. From the Audit Trail report look under Number  and Memo column for any special characters. 
7. Double -click the transaction with special characters and remove them. 
8. Click Save.

Once you're done, go ahead and send the paycheck. You can refer to this article for the complete guide: Send payroll and direct deposit paychecks in QuickBooks Desktop Payroll.

Also, I would encourage you to update your payroll tax table every time you pay your employees. This way, you stay compliant with the paycheck calculations. For the complete guide, please refer to this article: Get the latest payroll tax table update.

Please keep me posted if you have other payroll concerns or questions about managing direct deposit paychecks in QBDT Payroll. I'll gladly help. Take care always, @dso0216.

Thanks Rea.  I went ahead and voided the check, reissued a new check and it sent, was a day late but at least I was able to get the clients employee paid.

Hello dso0216, it's nice to hear from you again.

We're glad to hear that you were able to manage your paycheck. You're always welcome to post your other concerns here in the Community. We're all right here to assist you. Take care and stay safe.