Thanks for visiting us today, stuety. I'm here to share insights regarding the issue when preparing your 1099-NEC in QuickBooks Online (QBO) and help you point in the right direction for support.
Currently, we've already received reports that some users have also encountered the same issue you're having during step 3 of the 1099 filing process. Rest assured, our Engineering Team is looking into it and working to implement a permanent solution to fix this issue immediately. Unfortunately, we don't have an expected timeline for when the issue will be resolved.
To get you in the loop on the latest updates on this matter, I encourage you to contact our Customer Care Team if you haven't already. This way, they can add you to the list of affected users and notify you via email of the resolution updates. You can present this investigation number (INV-97597) to our representative to speed up the process.
Here’s how to get in touch with them:
- Log in to your QuickBooks Online account.
- Click the ? Help button at the top right corner.
- Go to the Search tab, then select Contact Us.
- Enter a brief discussion with your concern, then click Continue.
- Choose a way to connect with us.
Please check out our support hours to ensure that we can address your concerns on time.
Additionally, here are a few helpful articles with more information about preparing 1099s in QBO:
I appreciate your patience as we're working to seamlessly create and file your 1099s. I'm always around to assist if you need further assistance with your QBO account. Goodbye for now, and stay safe!
