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worgessbj
Level 1

1099 software not working

when I click on a contractor to fill in the information, the screen comes up for half a second and then disappears, so I can't fill in the info.
1 Comment 1
LieraMarie_A
QuickBooks Team

1099 software not working

I'm here to ensure you can get all your contractors' info filled in without any further delay, @worgessbj.
 

Unexpected issues like this in QuickBooks Online are usually the result of outdated or corrupt cache files in your web browser. Browser caches help speed up basic browsing that allows you to save more time when loading repetitive images or information. However, it can impact processes and cause this unexpected behavior when your browser accumulates too much historical data. Not to worry, you can clear them in just a few easy steps.

 

In the meantime, we can start by accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

 

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

If it's responsive, I recommend that you clear it's cache. By clearing the browser's cache, you can remove that historical data and access QuickBooks with a clean slate.

 

When you're ready to file their 1099s, you can check this reference: Create and file 1099s using QuickBooks Online.

 

Please feel free to reach out to us here with all of your questions and concerns. I'm determined to ensure your success.

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