940, 941, W-2, W-3 and other payroll filings not showing up

I appreciate you taking the time to express your concerns and providing an update about your concern, @tiska4mo.

I understand the importance of payroll fillings in QuickBooks Online Payroll. For now, I suggest contacting our payroll support team again, to follow up on your case and further check what's causing this to determine possible solutions.

Here's how:

1. Go to Help.
2. Select the Search tab, then choose Contact Us.
3. Type in your issue or concern in the field.
4. Hit Continue.
5. Click the Chat or Callback option.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

For more detailed steps, please refer to this article: QuickBooks Online Support.

For reference, you can check this article to guide you in understanding different federal payroll forms, tax payments: Understand federal forms and tax payments for 941, 944, 943, and 940.

Please feel free to drop a comment below, if you have any other concerns about the payroll fillings or other QBO-related concerns. I will answer them in any possible way.

I was able to get help however it was not all correct. The person that helped me was able to make it so all the reports showed up as archived. This is ok for most of the reports as I can print and file them. However for W-3's I need to be able to print them on a special paper and the reports are showing up as Employer Copies and already filed. This means I have to somehow edit these in adobe editor or use some other tool to be able to print these to file with the state. I have to do this for about 7 clients which is going to take several extra hours of work in already very busy time period. 

If this issue happens again in the next quarter I will be forced to take all my clients and switch to a different online accounting service. 

So I've had this issue with 1 of the 2 companies I work for.  I had an online chat with an agent that didn't fix it but was told the the support team was working non-stop to fix it.  This was a week ago. Still nothing.  So, I noticed something that popped up every now and again saying the primary officer needed to sign something.  I've filed the last two 941s with no problem so it didn't resonate that maybe this was the issue.  I finally went in and did that step.  After primary officer was verified, reports showed up.  Took maybe 5 minutes. Very frustrating but hopefully I've fixed the problem.  Why Quickbooks support didn't know this is puzzling.  Hope this was an easy fix and helps you too.

I'm assuming you're doing electronic filing of 941s? We do paper filing so we don't need to have any kind of signature. We print sign than mail. Seems like they may have fixed the problem for me too though, as there were some state forms that I don't really need but usually get generated anyways by QB started showing up around the 18th or 19th of January that weren't showing up before. I guess I won't know for sure till Q1 2024 filing time comes around. 

Seems like Intuit is having an issue displaying the Archived forms. I opened a support ticket and they were not able to help. All I have been getting for 3 weeks is the message, " Please try again late. It's not you, it's us. We are working on the issue." Pretty lame

Yes, seems like everyone is.

I recognize the urgency in getting this resolved, scordell. 

As per checking, we currently have an ongoing investigation (INV-98397) relating to the error received when accessing Payroll tax forms and filings in your account. Please know that our engineers are already aware of this issue and are implementing measures to provide timely resolution. 

For now, I recommend contacting our QuickBooks Online (QBO) Support Team to have your account information added to the list of affected users. This way, you'll receive updates regarding the status of the investigation and ensure you'll get back to business. Here's how to reach them:

1. In your QBO account, click the Help icon and select Contact Us.
2. Enter your concern and click Let's Talk.
3. Select Start a chat or Get a callback with a support expert.

Moreover, you can run specific payroll reports to help review your business finances and ensure you'll able to access your previously filed tax forms and payments in your account.

I appreciate your patience and understanding as we work towards resolving this matter. Please keep us posted if you require additional assistance when managing payroll taxes in your file. I'll be around whenever you need further help. Stay safe.