A contractor who gets paid through payroll randomly stopped getting deposits to her bank. It says it was deposited but she can't see it in her bank account. Then t

Hello there, Weslaughton.

I'll be glad to help you get the best assistance by contacting our Live Support team in managing your contractor using QuickBooks Online (QBO) Payroll.

Since the direct deposits suddenly stopped and it was discovered that the payment had failed later on, I recommend reaching out to our QuickBooks Live Support team for further assistance. They have the expertise and resources needed to diagnose the underlying causes and provide prompt solutions.

Here's how to reach out:

1. Log in to your QuickBooks Online account.
2. Click the Help (?) icon.
3. Utilize the QB Assistant by entering your question or topic, and it will provide options for you to get answers. Alternatively, you can use the Search tab to enter a keyword or topic of interest.
4. If you can't find the information you need, select Contact Us to connect with an expert for assistance.

For more details on reaching our support team, please refer to this article: Get help with QuickBooks products and services.

If you have any further questions about handling employees in your QBO Payroll, feel free to reply. I'll respond as quickly as possible.