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Level 1

Account Disabled

I am trying to look at my W2 from 2018, but whenever I try to login it tells me that the system administrator has not granted me access and I have to contact someone else.

How can I resolve this problem?

1 Comment 1

Account Disabled

Hi, nshang80.


I can provide you with some information about access rights in QuickBooks.


You'll need to login as the Master Admin of the account  to access the W-2 form. Or, you may want to ask the Master Admin of the account to check your user access rights in QuickBooks Online.


Here’s what the Master Admin needs to do:


  1. Click the Gear icon and select Manage Users.
  2. Highlight the user's name, click Edit.
  3. Under Edit user settings, go to User type.
  4. Under Limited, make sure to select the correct option to access the payroll reports and forms.
  5. Hit Save.

After that, try accessing the form again. You can get more insights about user's access right with these articles:


You can always get back to me if you have any other concerns. I'm here to prove you extra help.

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