I am a CPA and advanced certified proadvisor.
After doing some year-end tax planning --- which by the way happens after year-end sometimes in the real world --- my client decided to issue two bonus checks on 1/4/2022 that needed to be dated 12/31/2021. Since a payroll had already been done for 1/3/2022, the 12/31/2021 bonus checks could not be processed in QBO. I had to contact Intuit and have the checks entered by the "Corrections Team". A task that should have taken me 10 minutes to complete has now taken over 1.5 hours that I cannot bill the client for.
I got the results from the "Corrections Team" and they are WRONG. Instead of two employees each getting a check, one employee got two checks. This is a father and son so the names are similar --- but WHY DIDN'T THE CORRECTIONS TEAM AT LEAST QUESTION IT. So now I will spend another 30 minutes of unbillable time getting this fixed.
AND the client will have to make an EFTPS deposit because QBO cannot process the payment. I doubt the client could figure all of this out on their own.
YOU NEED BETTER PROCESSES FOR FIXING PAYROLL. THIS IS VERY TIME INEFFICIENT FOR EVERYONE. IF YOU DO NOT WANT CLIENTS MAKING THESE CHANGES, AT LEAST GIVE PROADVISORS A TOOL FOR DOING FIXES TO PAYROLL.
