I appreciate the things you’ve done so far to fix the issue you’re having, @kayak360. I'll make sure you get the best help to resolve it by routing you to the best support available.
I’ve checked our resources and verified that there’s an on-going report about adding time to projects. With this, I recommend reaching out to our Customer Care team so they can add you to the list of affected users. Rest assured that this is prioritized and you'll be able to get updates when a solution is available.
Here’s how:
- Go to the Help icon.
- Select either of these to start: Assistant or Search.
- Enter your concern.
- Choose a way to connect with us: Start a chat or Get a callback.
Please take note that our support hours for QuickBooks Online Plus, Essentials, and Simple Start starts from M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. For QuickBooks Online Advanced, we're available any time, any day. To learn more, refer to this article: QuickBooks Online Support.
If you need more help about handling projects, leave a comment below. We’re always here to assist you on your queries. Stay safe.
