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Thank you for sharing your concern here in the Community, gabrielle5.
Allow me to ease your confusion by sharing some details about the QuickBooks Payments fees.
QuickBooks Payments charges a fee each time you process a transaction. The amount depends on how you processed the payment. With ACH or bank transfer, the rate per transaction is 1% (Max $10).
Here's an article you can read more about: What are the fees for QuickBooks Payments?
I've added this article as your reference about the QuickBooks Payments Funding time.
Keep me notified through this post if you have questions about QuickBooks Payments. I'll be around to help. Have a good one!
I am not confused at all. I simply want to keep my prior set up of 5 day funding where I DO NOT pay a transaction fee for ACH.
I am not confused at all so there is nothing you can ease. I simply want to go back to having ACH 5 day funding without any fees. It is WRONG to change policy without having an OPT OUT. Why would QB think that everyone needs funding this fast? Unfortunately it will just force me to turn off ACH link and have customers send checks.
I wish I could make it better, @gabrielle5.
As much as I'd love to offer help and share how you can change the schedule of your deposits, we've got a separate team who can address this in no time.
That said, I'd recommend contacting our Merchant Services Team. With their tools, one of our specialists can pull up your account we have on file and guide you with the steps need to change your deposit schedule. To do so:
Additionally, I've also included this reference for a compilation of articles you can use while working with us: QuickBooks Payments FAQs.
If you have any other questions, please let me know by leaving any comments below. I'll be here to lend a hand.
I already did that and spoke to several people at Quickbooks today along with using the chat feature. Everyone said it could not be changed so we are all forced to pay the fee if we continue to use the ACH feature.
It is not an option but a new policy. Explore the following free apps to accept ACH payments for free and integrate them with your QBO account.
https:// veem.grsm.io/veems
https:// melio.grsm.io/quickbooks
Do our customers have to pay a fee because of the "loan" they have to get and pay back, when we do not want this?
I've come to share further details about processing ACH customer payments in QuickBooks Payments, @jodivin. This way, you're able to manage your sales and income transactions accordingly.
When you use QuickBooks Payments to take and process ACH payment transactions, it's the business owners who will pay the fee. For the latest processing fee rates and pricing, I'd recommend checking out this article: What are the fees for QuickBooks Payments?. With this, you're able to make the best decision for your business.
Also, I'm adding this article that provides the list of related links to answer the most commonly asked questions about QuickBooks Payments: QuickBooks Payments FAQ. It includes topics about funding time, payments processing, and sending invoices, to name a few.
Let me know if you have other concerns about managing customer payments using QuickBooks Payments. I'm just around to help. Take care always.
I am also disgusted and was hoping to opt out when I get my call back request answered today. :( But this chat conversation history doesn't give me hope that opting out will be possible. We are a small business and often asked our customers to do ACH to avoid the extra fee's, this is going to hurt our small business.
Explore the options as I mentioned in the earlier post.
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