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MLom
Level 1

Auto Payroll. Automatically pay your employees Current ineligible. Why?

Auto Payroll. Automatically pay your employees Current ineligible. Why? I cannot activate this option in QBO- Payroll? It looks like all issues are caught up.

All Criteria for Auto Payroll are met. Payroll Full-Service Payroll.  Apps (3) Intego, SimplyInsured, Guideline 401(k).

DD & auto e-file/e-pay taxes are working, no problem. I want the Auto Payroll instead of doing manually. I tried using different browsers and New incognito (Google) and New Private Window (Edge)

These resources were reviewed, and it looks like all issues are caught up:

https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/auto-payroll/01/353698

https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/quickbooks-online-payroll-de...

The response I got from QBO Technical Support was to post here the problem ☹

2 Comments
katherinejoyceO
QuickBooks Team

Auto Payroll. Automatically pay your employees Current ineligible. Why?

Thanks for visiting the Community, @MLom. As an insight, using QuickBooks Online Payroll CorePremium, or Elite for the first time needs to meet all these criteria for Auto payroll to be eligible: 

 

  • You have Full Service (available for most companies), Core, Premium, or Elite payroll
  • All employees are either salaried or have default hours set.
  • All employees are on a single pay schedule.
  • Payroll setup is fully complete.
  • First payroll has been run.

 

Otherwise, you’ll have to manually run payroll. Don't worry, QuickBooks Online will automatically calculate your taxes. 

 

For your reference, read through this article: Get ready to use Auto Payroll.

 

Looking forward to answering again in your next post. Have a great day. 

MLom
Level 1

Auto Payroll. Automatically pay your employees Current ineligible. Why?

Resources and steps included in your response has been performed as I mentioned before posting my question, and it looks like all issues are caught up in QBO-Payroll. My client does not like running payroll manually. I try to keep my client happy and avoid he changes payroll provider for his business. Anyway, thank you for your time and consideration.

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