I appreciate you for sharing the troubleshooting steps you've performed, @therapy-mp.
I see you’ve been through a lot trying to fix this behavior in QuickBooks Online application. That being said, let me route you to our best available support. This way, we can request for a formal investigation to check the root cause of this unexpected app behavior.
In the meantime, you can access your account using the regular browser on your iPad or iPhone. Just go to qbo.intuit.com.
On the other hand, you can follow these steps to contact us:
- Sign in to your QBO account.
- Go to Help.
- Click on Contact Us.
- Enter your concern and select Let's talk.
- Choose either Get a callback or Message an agent.
Also, you can visit our Mobile Applications Hub, to learn more about the different features available in the mobile application.
I'll be here to lend you a hand if there's anything else you need. Have a good day.
