While the Community is a public forum, we do not make outbound calls. However, you can arrange a callback from our Support Team, @elsa4. Let me walk you through the steps to ensure you receive the support you need to manage your QuickBooks Online (QBO).
Before we proceed, could you let me know if you've encountered any error messages while adding a new employee? We're eager to assist you in the Community. Sharing additional details or screenshots will help me identify the root cause of the issue and find the most suitable solution.
If you still prefer to speak with our support team directly, please check our support hours to ensure prompt assistance. Once you have that information, follow the steps below to connect with them:
- Access your QuickBooks Online account.
- Tap the Help icon in your company to display the support window.
- You can utilize the QB Assistant by typing in your question or topic, which will provide options to help you obtain answers. Alternatively, you can use the Search tab to enter a keyword or topic of interest.
- If you can’t find the answers to your questions, click on Contact Us to connect with an expert who can assist you further.
After successfully adding the employee to QuickBooks, you can begin processing their payroll. For more information, follow this link: Create and run your payroll.
We're here to help, so feel free to ask us anything about managing employees in QuickBooks Online. You can also pop back into this thread whenever you need, and click the Reply button to connect with us in the Community.
