cancel
Showing results for 
Search instead for 
Did you mean: 
Gillharjit0155
Level 1

Can you tell me why are you changing me monthly when i paid annual amount in advance?

I paid one year subscription but Iam being charged $20 every month
2 Comments
Mark_R
QuickBooks Team

Can you tell me why are you changing me monthly when i paid annual amount in advance?

Thank you for posting here in the Community, @Gillharjit0155.

 

I want to make sure this charge gets checked, and I'd like to redirect you to the best support group available to get this reviewed.

 

Since we want to ensure your account is secured, I'd suggest reaching out to our QuickBooks Support Team. They have the tools that can check your account in a secure environment and verify what the charges are.

 

Here's how to reach them:

 

  1. Sign in to your QuickBooks Online account.
  2. Click the Help button.
  3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
  4. Hit Contact Us.

 

You can also read this article for another way of reaching out to our support team: QuickBooks Online Support.

 

I'm also adding this article to learn more about your subscription rates and charges: How to understand your subscription rates and charges.

 

Please visit our Community forums again if you have other questions for QuickBooks Online. I'm always here to help. Have a wonderful day!

Fiat Lux - ASIA
Level 15

Can you tell me why are you changing me monthly when i paid annual amount in advance?

@Gillharjit0155 

Did you have QB Desktop and use QB Payment?

 

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us