I'll help you resolve the issue of not being able to run payroll in QuickBooks Online, @info1511.
Before we proceed, could you please provide any specific error messages you're seeing? The exact error message will greatly help us in identifying the issue and providing a more effective resolution.
In the meantime, we can perform the browser troubleshooting steps to fix the issue.
Your cache stores files from websites you visit to speed up loading times. However, if it holds too much data, it can slow down browsing speeds on sites like QBO.
Consider a full cache as a potential cause of issues. Thus, trying other browsers may resolve the issue since it doesn't store your data.
- Chrome: Press Ctrl + Shift + N
- Internet Explorer and Mozilla Firefox: Press Ctrl + Shift + P
- Safari: Press Command + Shift + N
If the steps above will not work, you can use supported browsers as an alternative. Otherwise, I recommend clearing your browser cache to prevent using outdated forms, protect your data, and enhance program performance on your computer.
Experience the advantage of same-day deposits by exploring QuickBooks Payroll. This way, you can pay your employees quickly ensuring funds are available in their accounts on the same day the payroll is processed.
For additional reference, visit this link to learn about running payroll reports in QuickBooks Online.
Let me know if you have additional questions about running payroll in QuickBooks Online by commenting below. I'm always here to help. Have a great day.
