Contractor receives errors when attempting to add bank info

Welcome to the Community, and thanks for adding a screenshot, krunkyou. I have some information on why your worker encountered that error.

I looked through our records and found that there are reported cases of being unable to add the contractor's banking information. Please know that our software engineers are actively working to rectify the issue as soon as possible

In the meantime, I recommend getting in touch with our Customer Care Team. They'll get your company information and add you to the list of affected users. You'll also be receiving email updates regarding its status. Here's how to connect with us: 

1. Click the Help icon on the top right corner of the screen.
2. On the pop-up panel, go to the Search tab.
3. Click the Contact Us button.
4. Enter the error message in the description box.
5. Proceed with Continue, then choose Chat or Callback.

You may provide this investigation number for a faster transaction: INV-82757. If you need more tips and resources in managing your contractors in the program, I'll leave these articles here: 

• Invite a contractor to add their own tax info
• Pay a contractor with direct deposit

We appreciate your patience and understanding on this matter. Feel welcome to reach out to me again with any concerns and questions you may have. Just add the details and I'll help you out.

Thanks for the info. But I don't have time for that. I signed up with a competitor and guess what? My contractor got her email, cruised to the secure site, and edited in ALL of her information without any problems whatsoever. Obviously, it's not her problem.

Good luck holding on to customers with what is obviously a bad product.

Hello team. What is the status of this solution? I am having the same issue today. Thank you.

Hello there, sugartheories1.

Please know that the issue of being unable to add the contractor's banking information is already marked as closed and resolved. I'll provide troubleshooting steps to ensure your contractor can add bank details efficiently so you can manage their 1099 in QuickBooks Online.

Sometimes, the stored cache in your browser causes unusual behavior. I recommend that your contractor add the bank info in a private browser. This is to rule out the possibility of a webpage issue that might cause your contractor to receive an error when attempting to enter bank details.

Contractor can use these keyboard shortcuts based on the browser you're using:

• For Firefox or Microsoft Edge, press Ctrl + Shift + P.
• For Chrome, press Ctrl + Shift + N.
• For Safari, hold down Command + Shift + N.

If it works in incognito, the contractor has to clear the cache of the regular browser. It removes the history or log of sites to start with a clean slate. If the steps above don't work, use another supported browser as an alternative.

If the issue persists, I suggest contacting our QuickBooks Payroll Support Team again. They're the best support group for such inquiries as they can request account information. This way, they'll be able to investigate the cause of why your contractor is still unable to enter bank info.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?) and choose Contact Us.
3. Enter your concern regarding 1099, then select Let's talk.
4. Choose a way to connect with us.

In case you need guidelines on how you can make adjustments to filed 1099 due to incorrect information, you can read this article: Correct or change 1099s in QuickBooks.

Don't hesitate to tag my name in the comment section below if you have other concerns or questions in preparing contractor's info. I'm always ready to help you further, sugartheories1.