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Carolina
Level 1

Create workforce account

I am trying to help a new employee set up an account on workforce to the paystubs, since we pay direct deposit. Since I manually filled out the new employee's W4, I don't know how to trigger the automatic email with the link for the employee to access the paystubs online. Help!

11 Comments 11
Anonymous
Not applicable

Create workforce account

Thanks for posting in the Community, @Carolina.

 

I'm happy to help trigger an invitation email for your employee so they can successfully access their paystubs online.

 

Please log in with the Master admin role when inviting your employee. Then perform the following steps:

 

  1. Select Workers on the left navigation
  2. Choose the employee’s name and click the pencil icon next to Pay to edit.
  3. In Personal info, enter in your employee’s email address and select Invite this employee to view their pay stubs and W-2s online.
  4. Click Done. This will trigger an invitation email.

 

Your employee will receive an email from Intuit Services. This email is sent from Intuit Services at QBOPayrollNoReply@intuit.com. Let your employee follow the email's instruction. If your employee does not see the invite, please review the email address entered for the employee, resend as needed or advise your employees to check spam folders.

 

For more information about setting up paystub access, you can check out this helpful article: Set up online pay stub access for employees QuickBooks Workforce.

 

That should do it. Let me know if you have other questions about the setup process. I'm always here to help.

Carolina
Level 1

Create workforce account

Hi @Anonymous , thank you very much for your answer. 

I am trying to log in to Workforce with the same log in I use for QuickBooks (I am assuming that is the Master admin, isn't it?) and it says "We can't get your info. Your employer isn’t connected to QuickBooks Payroll. Contact them to access your paycheck." It is treating the log in as an employee. How do I sing in as the Master?

Thank you!

PreciousB
Moderator

Create workforce account

Thanks for coming back to the Community and for providing the exact error message, Carolina.

 

Allow me to help you send an invite to your employee for QuickBooks Workforce.

 

You'll have to log in to QuickBooks Online using the Master Admin role. Then, enter the employee's email address in the box just below the Hire date. You can follow the steps shared by my colleague above.

 

I'll also add screenshots for your visual point of reference.

 

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The information above should help you get pointed in the right direction. I want to ensure that you're able to resolve this concern, so please let me know how it goes by posting a comment below. Best regards.

kuldipjyb
Level 1

Create workforce account

NOT SEEING ANY PAYCHECKS 

I'm an employee. I 've made an account via the invitation link. I can get logged in, but can't see any paychecks or any deposit info. it's been more than three months. Still not working. Please help!

JonpriL
Moderator

Create workforce account

Hello @kuldipjyb,

 

We've received several reports from other users like who are unable to access their paychecks online. I'm here to share them and help you from there.

 

But first, may I know if you're prompted with an error message? Any details you can provide can help me look for any reported issue related to it.

 

Nevertheless, if you're prompted with these following error messages We Weren't Able to Show Your Payroll Info or We Don't Have Your Payroll Info Yet, we have an on-going issue related to these error messages.

 

Rest assured that this has been escalated to our payroll and engineering team and they're in all hands working to fix this as soon as possible.

 

In addition, I'd recommend contacting our Payroll Care Team so someone from there can help you access your paychecks online. Also, you'll be added to the list of affected users and will receive available updates through email.

 

To contact our dedicated team, you can check this article for the specific payroll support you need: Which Payroll Service Do You Need Help With?

 

We that you for your patience as we're working on this. Please let me know in the comment section down below if you have any other concerns or if you're referring to something else.

haklor
Level 1

Create workforce account

we are using this on more then one company and are trying to know how to show the employees to link the accounts so they can see both companies in view - but do not see how 

Catherine_B
QuickBooks Team

Create workforce account

We can invite them to both companies, haklor. 

 

You can log in to your first company file and then invite the employee to view pay stubs and W-2s. Then, access the other QuickBooks account and invite the employee. You can use the same email address and let the employee use the same credentials when accepting the invite. 

 

I'll show you again how to send invites to your employees: 

  1. Go to Workers or Payroll menu, and select Employees.
    • For a new employee, select Add an employee.
    • For an existing employee, select the employee’s name, then select Edit ✎ next to Pay.
  2. Add your employee's info, including their email address.
  3. Then select the Invite this employee to view their pay stubs and W-2s online checkbox.
  4. Select Done.

Let them accept the invite from their email. Once they've accepted the invite for both companies they can select which company they'll want to view. 

 

You can always get back to me if there's anything else you need help with. Take care always and have a great day!

haklor
Level 1

Create workforce account

thank you actually when they respond to the email - it walks them though setting up a new pass word - when they try to enter the previous password it says this user name is already in place and asks if they need to re-set the password or to log in when they log in only their original company shows in the drop down option. 

 

Do i have them select a second password ? actually  it wont even let me just use a different password - it says that username is already in use.  And when i try signing in with same information from first company it says oops something went wrong. 

haklor
Level 1

Create workforce account

sorry for multiple responses - but i know that some of my employees have tried different email addresses and that is even more a problem.  They spend 2 hours + on chat to get them to help them link the accounts - so i was trying it on my own account to see if i could give new employees the proper steps - but dont see how to do it ;( [email address removed] 

haklor
Level 1

Create workforce account

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RCV
QuickBooks Team
QuickBooks Team

Create workforce account

I understand it can get frustrating having to go through multiple troubleshooting steps and not having any of them work can be a real pain, haklor.

 

I appreciate you for providing us in-depth details of your concern and screenshots to better isolate this issue. I've checked here on our end and we have an ongoing issue about this one. This is when employees get an error message "Oops, something went wrong" when they received the Workforce email invitation, though they signed in with the existing user ID and password.

 

Our engineers are still investigating what's causing this issue and working for the permanent fix.

 

Cases like this, it would be best to contact our Payroll Support Team. They'll pull up your account in a secure environment and add you to the list of affected users.

 

 

Here's how to reach them:

 

  1. Click the Help icon on the top right. 
  2. Tap the Contact Us button at the bottom. 
  3. Enter a short description of your concern. 
  4. Tick Continue
  5. Choose Message an agent to connect with our support. 

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I've got a link here that provides you with articles about managing your payroll: https://quickbooks.intuit.com/learn-support/en-us/payroll-and-workers/07?product=QuickBooks%20Online.

 

We appreciate your patience in this matter. Please know that I'm only a post away if you need anything else in QBO. Take care always.

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