cancel
Showing results for 
Search instead for 
Did you mean: 
TJTAG
Level 2

Desktop hangs entering emloyee data

My 2018 QuickBooks Premier hangs up after 4 or 5 updates to my employee data. I have to close, and sometimes terminate the QB session to reset the hang and start again. I am having a lot of trouble finishing my January payroll. This has never happened before.

1 Comment 1
Joshua R
QuickBooks Team

Desktop hangs entering emloyee data

Hey there, @TJTAG 

 

Welcome to the Community!

 

This is currently a known issue, and our product investigators are currently working on it. You can contact our support team to get your company attached to the ticket. 

 

Here's how to contact our support team: 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.

You can export the employee list via IIF, then re-import it back into QuickBooks to stop the freezing. Here's an article that gives you a break down of exporting and importing the ILF file: export, import, and edit IIF files.

 

Thanks for reaching out! If you have any other questions, I'm only a reply away. 

 

Need to get in touch?

Contact us