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Hi there, KennyL. I'd be more than happy to assist with troubleshooting your client's direct deposits.
Since they're showing they need to be sent after transmitting and aren't processing properly, I'd initially recommend using the Verify Data utility. It identifies known issues within company files and informs users if their Rebuild Data option needs to be utilized afterwards.
Here's how it's used:
- Click Window, then Close All.
- In your top menu bar, go to File.
- Choose Utilities.
- Select Verify Data.
In the event its results show a "Your data has lost integrity," message, this indicates there's damage in their file. They can use the Rebuild Data utility to fix it. For specific errors, there may already be a resource for them on our support site.
If it displays a "QuickBooks detected no problems with your data," notification, or they've searched our help articles and didn't find any existing resources about the specific error it displayed, your client will want to get in touch with our Customer Care team. They'll be able to pull up their account in a secure environment, conduct further research, and create an investigation ticket if necessary.
They can be reached while you're using QuickBooks:
- In the top menu bar, go to Help, then QuickBooks Desktop Help.
- Choose Contact Us.
- Enter a brief description of your issue in our Ask a question (or tell us what's wrong) field.
- Hit Continue.
- Select We’ll contact you for a callback or Message Us to start an instant messaging session.
Be sure to review their support hours so you'll know when agents are available.
Please don't hesitate in sending a reply if there's any additional questions. Enjoy the rest of your day!
