I have posted about this once before but I desperately need help with a direct deposit issue so that I do not lose a good client.
My client received a couple of strikes on their account because their bank failed to transfer funds from an operations account to a payroll account before Intuit deducted payroll. I have a signed letter from the client's bank stating the incidents were their fault. I also can show account balances proving the client had the funds at the time of the incidents and has the funds now.
My clients payroll is currently severely limited by not being able to process direct deposits but every two weeks and has a low direct deposit limit amount for the company and per employee and contract laborer.
I have been told by the client if this issue is not resolved today they are going to swap providers, meaning this is a situation where myself, the client, and Intuit will all lose money.
I have submitted a direct deposit limit increase request more than once; however, I have been denied to this point and have not even been given the opportunity to submit my documentation stated above. I have spent more than 5 hours on the phone with customer service the past 2 weeks and have not been able to reach anyone who could help me. It seems the Risk Team is not even accessible to employees of Intuit.
I am hoping that someone here will read this today and be able to get me in direct contact with someone who can review my documents and get this issue resolved today; otherwise, I am going to lose this client.
