cancel
Showing results for 
Search instead for 
Did you mean: 
ashlcarrto
Level 1

Did anyone else's payroll not go through this week? Just waited 1.5 hours to speak to someone and got the boot. Now all support channels are closed

 
2 Comments 2
MurfKnox
Level 1

Did anyone else's payroll not go through this week? Just waited 1.5 hours to speak to someone and got the boot. Now all support channels are closed

Yes, mine did not either and can not contact support!  This is not good!!

DebSheenD
QuickBooks Team

Did anyone else's payroll not go through this week? Just waited 1.5 hours to speak to someone and got the boot. Now all support channels are closed

Hi, MurfKnox.

I appreciate your time and patience to get this fix. I'll make sure that you can get the support you need. 

Here's how to contact our Payroll Support Team:
 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

I've also included this link to check our support hours.

Please let us know if you have questions about managing payroll. I'm always here to help.


 

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up